Technical Support

If you encounter any issues installing or using Managed Backup, before requesting for the assistance of the technical support, take advantage of the following options:

If you have not found solution for your issue, you can request direct assistance from company technical support by one of the following ways:

  • Send diagnostic logs (a support ticket will be created automatically):

    • From the Management Console:
    • From the Backup Agent:
      • From the Remote Desktop:
  • Submit a support ticket

  • Call by phone:

    • United States: +1 415 301 7773
    • United Kingdom: +44 203 034 1669
    • Brazil: +55 114 380 1918

Refer to the official website at international office information of MSP360.