Technical Support

If you encounter any issues installing or using Managed Backup, before requesting the technical support team assistance take advantage of the following options:

• Read the Frequently Asked Questions at FAQ
• Check out the official forum discussions
• Browse through our Knowledge Base

If you did not find a solution for your issue, you can request the direct assistance from the MSP360 technical support team with any of the following ways:

1. Send diagnostic logs (a support ticket will be created automatically):

• From the Management Console:

• From the Backup Agent:

• From Connect:

• Submit a support ticket

• Call by phone:

  • United States: +1 415 301 7773
  • United Kingdom: +44 203 034 1669
  • Brazil: +55 114 380 1918

Refer to the official website at the international office information on MSP360.