Technical Support

If you encounter any issues installing or using Managed Backup, before requesting the technical support team assistance take advantage of the following options:

If you did not find a solution for your issue, you can request the direct assistance from the MSP360 technical support team with any of the following ways:

  1. Send diagnostic logs (a support ticket will be created automatically):
  • From the Management Console:

  • From the Backup Agent:

  • From Connect:

  • Submit a support ticket

  • Call by phone:

    • United States: +1 415 301 7773
    • United Kingdom: +44 203 034 1669
    • Brazil: +55 114 380 1918

Refer to the official website at the international office information on MSP360.