If you encounter any issues installing or using Managed Backup, before requesting for the assistance of the technical support, take advantage of the following options:
- Read the frequently asked questions at FAQ
- Check out the official forum discussions.
- Browse through our Knowledge Base
If you have not found solution for your issue, you can request direct assistance from company technical support by one of the following ways:
Send diagnostic logs (a support ticket will be created automatically):
- From the Management Console:
- From the Backup Agent:
- From the Remote Desktop:
Call by phone:
- United States: +1 415 301 7773
- United Kingdom: +44 203 034 1669
- Brazil: +55 114 380 1918
Refer to the official website at international office information of MSP360.