Enable Remote Desktop

This article is intended for Online Backup providers who want to start using Managed Remote Desktop.

You can enable Remote Desktop access to all end-user computers for authorized administrative accounts (Service Provider and Administrators). This feature requires licensing. One Remote Desktop or RMM + Remote Desktop license is required for every administrative account that will use the remote desktop connection feature. Every license allows unlimited simultaneous connections.

To enable connections for Managed Remote Desktop, proceed as follows:

  1. In the Management Console, select Settings.
  2. Select General.
  3. Select the Enable Remote Access for all computers check box.

  1. Once you have read the instructions, select the I accept the associated risks check box, then click Enable Remote Desktop.

  2. Click Save.

Remote Desktop connection cannot be established if incoming connections are disabled on the remote computer. If this is the case, prompt remote user to clear **Prevent Incoming Connection check box on Options > Incoming Connections > Security.