Article ID: m0816
Automatically Create PSA Tickets from RMM Alerts
Use the RMM API to automatically create tickets in your PSA whenever an RMM alert is detected.
The RMM API does not currently support webhooks or other push notifications. Instead, periodically check the Summary endpoint for new alerts.
Alerts
| Endpoint | What it returns |
|---|---|
| GET /api/v1/computers/stat/summary/latest (fleet-wide, paged) | Returns health information for every managed device, including the current alert status. |
Recommended approach
- Poll the Summary endpoint every 10 minutes.
- Check the alert field for each device.
- When a new alert is detected, create a ticket in your PSA.
- To avoid creating duplicate tickets, keep track of alerts that already have an open ticket.
If you need additional information about the affected device, retrieve it from the Host endpoint using the device hid and include it with the ticket.
Recommended polling interval: Poll the Summary endpoint every 10 minutes. Alert data is refreshed every 10 minutes, so more frequent polling will not return new alerts.