Quick Restore

About Quick Restore

Managed Backup includes a powerful Quick Restore tool designed to simplify and expedite restore operations. Available through the Management Console, Quick Restore enables item-level restores from various backup types without requiring authentication. This tool supports both macOS/Linux and Windows systems, allowing files from different operating systems to be restored directly to Windows systems.

To use Quick Restore, the administrator should be granted Remote Management and Quick Restore App permissions.

Key features:

• Cross-Platform Compatibility: Restore files from macOS/Linux backups to Windows systems. Once restored, you can manually transfer items back to their original macOS/Linux systems.
• Support for New and Legacy Backup Formats: Quick Restore works with both the new and legacy backup formats.
• Item-Level Restore: Perform granular restores from file backups, disk images, and virtual machine backups (VMware and Hyper-V).
• Compressed and Encrypted Backups: Restore data from backups that are compressed or encrypted (excluding those with filename encryption).
• Bootable Media Creation: Create a bootable USB or ISO image for bare-metal restore. Note, that Quick Restore does not include the option to add Connect.
• Storage Support: Restore data from NAS devices and internal storage systems, including MinIO.

Supported backup types:

• Files backup
• Image-based backup
• VMware backup
• Hyper-V backup

Restore Data to a Local or User Computer

To restore data using Quick Restore:

1. Open the Management Console.
2. Navigate to Computers:
   • New navigation menu: Go to Backup > Computers.
   • Legacy menu: Go to Computers > Remote Management.
3. Select the computer to perform restore from:
   • In the Computer Name column, find and click on the required computer name.
4. Access backup storage:
   • Switch to the Backup Storage tab in the right pane.
   • Expand the required backup storage, locate the backup plan, and select the desired restore point.
5. Initiate restore:
   • Select the file or folder to restore.
   • Click the download icon to start the restore process.

6. Select a restore destination:
   • Restore to the selected computer.
   • Restore to your local computer.

First-Time Installation:

On the first run, you will be prompted to install the Quick Restore Windows utility. The installation will be performed silently. After installation, select the target folder for the restored data. The restore process will begin automatically once the folder is selected.

Using Command Line Interface for Quick Restore

To collect and save logs of Quick Restore application for troubleshooting purposes and sending files to Support team use Command Line Interface (CLI). To start using CLI for Quick Restore application, perform the following:

1. Open Command Prompt. Change the working directory to where the Quick Restore tool is located.

By default, use the following location:

C:\Users\user>cd C:\Program Files\MSP360\Quick Restore\

2. Run cbb.exe. This starts Quick Restore Command Line Interface

C:\Program Files\msp360\Quick Restore>cbb.exe

The following commands are available:

• sendLog Sends the log files to the Support team
• sendFileToSupport. Sends file to the Support team
• saveLog. Saves the log files to specific location
• ver. Displays the product version and settings.
• -?. Shows help

To send logs to Support Team use the sendLog command:

1. Open Command Prompt. Change the working directory to where the Quick Restore tool is located.
2. Run cbb.exe. This starts Quick Restore Command Line Interface.
3. Run sendlogs command. Use the following syntax:

C:\Program Files\msp360\Quick Restore>cbb sendlog -u userName -e useremail [-m message] [-t ticketNumber]

Where:

• -u (-userName): Specify your name
• -e (-emailAddress): Specify your registered email for identifing purposes
• -m (-message): Add a description of the issue to help the Support team resolve it.
• -t (-ticketNumber): Enter the support ticket number if available.
• -l (-list): Include a list of files from the specified account in the diagnostic log.
• -windowsEventLogs (-w): Include Windows event logs into diagnostic log.
• -? Show help on sending logs to support.