Image-Based Backup in Backup Agent (legacy backup format)

You can manage backup plans straight on your users' computers in the installed Backup Agent instance.

To create image-based backup plan, expand the Image Based menu item and select Image Based backup (legacy).

The backup plan consists of the following steps:

Backup Type

Select the backup type. The following types are available: * Local or Cloud Backup. Select this option to back your data to a single destination: local drive or a cloud storage * Hybrid Backup. Select this option if you intend to back up your data to a local drive, then to cloud storage.

Select Backup Storage

Specify the storage destination for your backup plan. To add a new storage account, click Add new Storage Account.

In case you selected a Hybrid Backup option on the previous Backup wizard step, specify the local storage destination, then specify the cloud storage destination

Plan Name

Specify the name for the backup plan. If you want to keep your plan configuration in backup storage, select the Save backup plan configuration to the backup storage check box. Click Next.

Select Partitions to Back Up

In case you need to back up a BitLocker-encrypted disk volume, unlock a BitLocker-encrypted drive to enable to back it up.

In image-based plans, the Backup Wizard provides the "Keep BitLocker" option:

  • When this option is enabled, the drive is backed up as is, with BitLocker encryption preserved. As a result, you will not be able to restore individual files from an encrypted volume afterward. BitLocker encryption will be preserved for a disk image restored from such a backup.
  • When this option is disabled, the backup service will decrypt the volume contents during the backup processing. A disk volume copy restored from this backup will not be encrypted as a result. This enables you to restore individual files from an unencrypted image-based backup.
  1. Select files/folders you want to exclude and specify advanced options.
  • Ignore bad sectors. Enable this option to skip any damaged sectors on backup source. Even in case the volume with bad sectors is restored, these sectors will become empty sectors, and you will not be able to read any files that were allocated in these sectors.
  • Disable VSS, use direct access to NTFS volume Disables Volume Shadow Copy Service (VSS), which may be required when a disk is not used for writing operations and has not enough space to create a VSS snapshot (typically, this is the case with system volumes).
  • Use system VSS provider. This option forces MSP360 (CloudBerry) Backup to use the system default VSS provider. Select this check box in case of the presence of any third-party VSS providers installed on the system that may interfere with the proper processing of VSS snapshots by MSP360 (CloudBerry) Backup.
  • Prefetch block count. Specifies the maximum number of blocks that MSP360 (CloudBerry) Backup can store in memory for each disk volume (cache). Consider, by default you will see the recommended optimal value in this field. It is not recommended to change it.
  1. Specify encryption and compression options for your backup plan.
  2. Specify the retention policy settings.
  3. Specify the schedule for the backup plan.
  4. Specify pre/post actions.

Starting from Management Console version 5.0, pre- or post- actions for Backup Agents can be restricted by provider. To learn more about the pre-/post action settings, refer to the Global Agent Options and Companies chapters

  1. View the plan summary, and finish the Backup Wizard.

Notifications and Logging

You can receive email notifications informing you about the backup process results, and maintain logging.

You can receive email notifications after each run of the backup plan or only in case if it fails for some reason.

In addition, you can register the activity related to the backup routine in the Windows Event Log. You can choose whether to log all activity, or add new entries to the log only when a backup routine fails.


Review the configuration of the backup plan.

Click Next to proceed to the last wizard page.

Select the Run backup now check box to execute the backup plan immediately.

If you want to run the backup plan later, click Finish.

Edit a Backup Plan

To edit the backup plan, proceed as follows:

  1. Switch to the Backup Plans tab.
  2. Open the plan to edit, expand it, then click Edit.
  3. Follow the backup wizard steps to save the backup plan configuration.

Delete a Backup Plan

To delete the backup plan, proceed as follows:

  1. Switch to the Backup Plans tab.
  2. Open the plan to delete, expand it, then click Delete.
  3. Click Yes to confirm the backup plan deletion.