Renew Licenses

If you purchase a bundle of licenses in one transaction, all of them are automatically renewed according to the billing period specified at the time of purchase (monthly or yearly). This applies to all successful transactions.

• Monthly renewal occurs on the first day of the month.
• Annual renewal can use a common renewal date, so that all licenses are renewed on a certain date each year (usually the date of the first purchase). Without a common renewal date, each annual license is renewed once a year.

Check License Auto-Renewal Status

To check the current status, proceed as follows:

1. Open the Management Console.
2. On Organization > Licenses, find the license whose auto-renewal status you want to check.
3. Check the renewal status in the Auto-Renewal column.

Renew Expired Licenses

You can renew the selected expired licenses with the Renew action.

Enable Auto-Renewal on Computers

To enable auto-renewal:

1. Open the Management Console.
2. On Organization > Licenses, find the license for which you want to enable auto-renewal.
3. Check the renewal status in the Auto-Renewal column.

4. Turn on Auto-Renewal.
5. In the Enable License Auto-Renewal dialog box, click Enable.

Disable Auto-Renewal on Computers

To disable auto-renewal:

1. Open the Management Console.
2. On Organization > Licenses, find the license for which you want to disable auto-renewal.
3. Check the renewal status in the Auto-Renewal column.

4. Turn off Auto-Renewal.

5. In the Disable License Auto-Renewal dialog box, click Disable.

Renewal Troubleshooting

If the licenses were not auto-renewed, make sure that:

1. The Auto-Renewal status is enabled for the license.
2. The credit card stored in your payment details is valid. Update your payment method, if necessary.
3. You have enough balance on your card.
4. The billing amount does not exceed your security limit.

To change your payment details, in the Organization menu, select Licenses, then click Update payment details next to the Subscription Status.

If auto-renewal fails, the licensing service retries the transaction 3 times, once per day. If the renewal still fails, try to renew the failed licenses manually by clicking the Renew Licenses button on the Licenses page.