Ticket Management

For remote management of computers, the Management > Computers, ex-Remote management permission should be granted as the administrator permission on Organization > Administrators. Ticket subsystem must be allowed for the provider. The Tickets tab is available on the side panel of the selected computer on:

• Computers
• RMM > Computers
• Backup > Computers

The ticket management is available even if the computer or any service is offline.

Add Ticket

To add a new ticket, perform the following:

1. Open the Management Console.
2. Navigate to Computers, Backup > Computers, or RMM > Computers in the main menu.
3. Find the required computer, then click on the computer name.
4. On the side panel, navigate to the Tickets tab.

5. Click +Add ticket.
6. Provide a description to identify the issue.

7. Save ticket to add.

Manage Tickets

You can edit, mark as resolved, and delete tickets from the system.

Edit Tickets

To edit a ticket, expand the ticket actions and select Edit.

Make required changes and save the ticket.

Resolve Tickets

To mark a ticket as resolved, expand the ticket actions and select Resolve.

This action needs confirmation.

Resolved tickets cannot be edited or deleted.

Delete Ticket

To delete a ticket, expand the actions and select Delete.

Deleted tickets are no longer visible in the Tickets tab. This cannot be undone.