Manage Computers
As of Management Console 6.4.5, you have the following computer management options:
- RMM > Computers page in the new main menu. New enhanced main menu introduses this separate page where you can see the computers with the RMM Agent installed. New menu is available for all new users and on demand for existing users. Contact Support Team if you have the legacy menu and want to try a new one. To return to a legacy layout, you can click the Legacy slider on Computers.
- Computers page in the new main menu
- Computers > Remote Management in the legacy main menu
Manage Computers (New Enhanced User Experience)
To access the Remote Management tools, proceed as follows:
New main menu As of Management Console 6.4.5 you have the following remote management options:
- Computers page to manage all computers.
- Backup > Computers page to manage all computers where Backup Agent is installed
- RMM > Computers page to manage all computers where RMM Agent is installed
To switch to a classic layout, click the Legacy slider on Computers.
Legacy main menu (Classic user experience)
- Open the Management Console.
- In the Computers menu, select Remote Management.
On this page you can manage all computers.
Refer to Manage Computers (Enhanced User Experience) for details.
Manage Computers (Classic User Experience)
Select a computer in the grid to manage. Use search and filters to find the required computer.
You can sort computers using the following statuses:
- Offline. Offline computers are shown first
- Backup Overdue. Computers with selected operation systems are shown first
- Backup Failed. Computers with failed backup plans are shown first.
Available actions for online computers:
- Install Deep Instinct
- Manage backup and restore plans
- View RMM service information and alerts
- View Backup History
- Edit storage accounts
- Edit license
- Edit Backup Agent options
- Forcible Update and Uninstalling Backup / RMM Agent
- Manage backup configuration
- Remote Access using Connect
- Send logs
Available actions for offline computers:
- Hide the computer from the list
Available RMM group actions for computers selected using search or filtering:
- Force Update for Computers. Forcibly update Backup, RMM, Deep Instinct, or Connect agent instances
- Apply Configurations to Computers. Deploy backup configurations
- Plan Settings Report. Retrieve backup plan information in CSV format
- Install Deep Instinct on Computers. Install Deep Instinct agent instances
- Install Backup on Computers. Install Backup agent instances
- Install RMM on Computers. Install RMM agent instances
- Export to CSV. Export information on computers to a CSV file
- Show Hidden Computers. Display computers hidden from the list
Manage Computers (New User Experience)
Find the required computer in the list. With a large number of computers, use search and filters. You can find the required computer by the following search categories:
- Company. Search for a computer in the specific company
- OS. Search for a computer with a specific operation system
- Status. Filter offline or online computers
- IP. Search for a computer by IP address
With a large number of managed computers, set up the number of computers to display on one page.
Available actions for a selected online computer:
- Install Deep Instinct
- View RMM service information and alerts with Show RMM Info
- Manage backup and restore plans with Show Plans
- View Backup History
- Change account associated with the computer with Edit > Edit Account
- Change file backup system account with Edit > Edit file backup system account
- Change Administrative account with Edit > Change Service Account
- [Change Network credentials to access network shares with Edit > Edit Network Credentials
- Edit Backup Agent options with Edit > Edit Options
- Forcible Update and Uninstalling Backup / RMM Agent
- Send logs
- Hide computer from the list with Hide (from all lists)
- Uninstall applications
- Delete Computer
Also by means of Connect button you can access remote computers with Connect. This feature is available using desktop app or web browser and require licensing.
Available actions for offline computers:
- Change account associated with the computer with Edit > Edit Account
- Change file backup system account with Edit > Edit file backup system account
- Change Administrative account with Edit > Change Service Account
- [Change Network credentials to access network shares with Edit > Edit Network Credentials
- Edit Backup Agent options with Edit > Edit Options
- Forcible Update and Uninstalling Backup / RMM Agent
- Send logs
- Hide computer from the list with Hide (from all lists)
- Uninstall applications
- Delete Computer
Available RMM group actions for computers on the separate RMM > Computers page:
- Force Update for Computers. Forcibly update Backup, RMM, Deep Instinct, or Connect agent instances
- Apply Configurations to Computers. Deploy backup configurations (coming soon)
- Plan Settings Report. Retrieve backup plan information in CSV format (coming soon)
- Install Deep Instinct on Computers. Install Deep Instinct agent instances (coming soon)
- Install Backup on Computers. Install Backup Agent instances (coming soon)
- Install RMM on Computers. Install RMM agent instances (coming soon)
- Export to CSV. Export information on computers to a CSV file (coming soon)
- Show Hidden Computers. View computers that were hidden from the list
- New Group Action Task. Run RMM Group Actions wizard
Available Group Actions on separate Backup > Computers page:
- Force Update for Computers. Forcibly update Backup, RMM, Deep Instinct, or Connect agent instances
- Plan Settings Report. Retrieve backup plan information in CSV format (coming soon)
- Install Backup on Computers. Install Backup Agent instances (coming soon)
- Install Deep Instinct on Computers. Install Deep Instinct agent instances (coming soon)
- Install RMM on Computers. Install RMM agent instances (coming soon)
- Export to CSV. Export information on computers to a CSV file (coming soon)
- Show Hidden Computers. View computers that were hidden from the list