Manage Computers

You have the following computer management options:

Computers page in the new main menu
RMM > Computers page in the new main menu. New enhanced main menu introduces this separate page where you can see the computers with the RMM Agent installed. New menu is available for all new users and on demand for existing users. Contact the Support Team if you have the legacy menu and want to try a new one. To return to a legacy layout, you can click the Legacy slider on Computers.
Backup > Computers page in the new main menu. New enhanced main menu introduces this separate page where you can see the computers with the Backup Agent installed. New menu is available for all new users and on demand for existing users. Contact the Support Team if you have the legacy menu and want to try a new one. To return to a legacy layout, you can click the Legacy slider on Computers.
Computers > Remote Management in the legacy main menu

Manage Computers (New Enhanced User Experience)

To access the Remote Management tools, proceed as follows:

Open Computers page to manage all computers.

Open Backup > Computers page to manage all computers where Backup Agent is installed

Open RMM > Computers page to manage all computers where RMM Agent is installed

Refer to Add Computer to Remote Management and Manage Computers (Enhanced User Experience) for details..

Add Computer to Remote Management

To add a computer, proceed as follows:

Open the Management Console as a provider or an administrator who can manage the company that will contain the computer or all companies.
On the Computers click Add Computer.

Proceed with Add Computer wizard as described below

Prepare Configuration to Add Computer

On Pre-Configuration step, select the MSP360 product to install on the computer. Later you can add other products, if you want.

Select the operating system of the computer.
Select the company you are planning to add this computer to. Expand the Company to select one of the existing companies or to create a new one. To add an existing company, click on the company name.

To create a new company click Add New Company and specify the new company name. You can configure your new company later as described in Companies.

Click Next to select the installation method.

Select Installation Method to Add Computer

On this step you can select installation method. You can perform downloading and installation manually with Download and install manually or use beta version of Discover and Deploy tool with Scan network and install agents on bulk.

Download and install manually

Select the package to install on the computer. In case there are no generated builds, click Generate after the build you are going to install. Wait while the build will be generated for you. By default, the public build is suggested to be installed. You can see the newest version of the product and can make it public by the Make Public button. As soon as the newest version becomes public it will be available for all users. In case you already have generated builds and the Enable Sandbox option for the download panel is enabled, you can add the newest version to your sandbox to test it before making it public. To add the newest version to sandbox, click the Make Sandbox button.

You can copy the installation script to execute it on the added computer or copy the link to download. To perform these operations use the actions next to the Download button.

Download and install the package on the target computer. To perform these operations use the actions next to the Download button. To install this script on target computer, run PowerShell with administrator rights on it, then execute copied script. This computer, except for computers that are already included in another company, will be included to specified company. In case of the installation script will be executed on α computer that is already included in another company, Agent will be installed, but the original company remain unchanged.
Click Next. On Post Installation step you will see the instructions on how to complete the procedure.

Note, in some cases you will need to refresh the Computers page to see the new computers. Use the Pending filter to quickly find added, but not yet authorized computers. You should authorize the computer before you will be able to manage it. Close the wizard if all required build are downloaded. The Backup Agent must be installed in the default location.

Scan network and install agents on bulk.

Download and install the Discover and Deploy tool package on the target computer.

You can copy the installation script to execute it on the added computer or copy the link to download. To perform these operations use the actions next to the Download button.

Click Next. On Post Installation step you will see the instructions on how to complete the procedure.

Refer to Discover and Deploy chapter for instructions on how to scan your environment and install Agents.

Authorize Computer

Onse the selected Agent is installed on the computer, refresh the Computers page to see the new computers. Use the Pending filter to quickly find added, but not yet authorized computers.

On the Computers grid find the computer. In the Company & User Account column, click Authorize.

Select or create a new company to add the computer. In case you create a new company you can configure the new company later. Now you only set a name for the new company.

You can manually associate the computer with the user.

It is not recommended to use the provider account for backup purposes. Consider, if the same account is assigned to multiple computers, these computers will share the same backup destinations and backup data access will also be shared between these computers

If you select a specific user, the selected user should be enabled. Check the user status on the 'Organization > Users'.

Manage Computers (New Enhanced User Experience)

To access the Remote Management tools, proceed as follows:

Open the Computers page to manage all computers.

Open Backup > Computers page to manage all computers where Backup Agent is installed

Open RMM > Computers page to manage all computers where RMM Agent is installed

Refer to Add Computer to Remote Management and Manage Computers (Enhanced User Experience) for details.

Add Computer to Remote Management

To add a computer, proceed as follows:

Open the Management Console as a provider or an administrator who can manage the company that will contain the computer or all companies.
On the Computers click Add Computer.

Proceed with Add Computer wizard as described below

Prepare Configuration to Add Computer

On Pre-Configuration step, select the MSP360 product to install on the computer. Later you can add other products, if you want.

Select the operating system of the computer.
Select the company you are planning to add this computer to. Expand the Company to select one of the existing companies or to create a new one. To add an existing company, click on the company name.

To create a new company click Add New Company and specify the new company name. You can configure your new company later as described in Companies.

Click Next to select the installation method.

Select Installation Method to Add Computer

Download and install manually

Select the package to install on the computer. In case there are no generated builds, click Generate after the build you are going to install. Wait while the build will be generated for you. By default, the public build is suggested to be installed. You can see the newest version of the product and can make it public by the Make Public button. As soon as the newest version becomes public it will be available for all users. In case you already have generated builds and the Enable Sandbox option for the download panel is enabled, you can add the newest version to your sandbox to test it before making it public. To add the newest version to sandbox, click the Make Sandbox button.

You can copy the installation script to execute it on the added computer or copy the link to download. To perform these operations use the actions next to the Download button.

Download and install the package on the target computer. To perform these operations use the actions next to the Download button. To install this script on target computer, run PowerShell with administrator rights on it, then execute copied script. This computer, except for computers that are already included in another company, will be included to specified company. In case of the installation script will be executed on α computer that is already included in another company, Agent will be installed, but the original company remain unchanged.
Click Next. On Post Installation step you will see the instructions on how to complete the procedure.

Scan network and install agents on bulk.

Download and install the Discover and Deploy tool package on the target computer.

You can copy the installation script to execute it on the added computer or copy the link to download. To perform these operations use the actions next to the Download button.

Click Next. On Post Installation step you will see the instructions on how to complete the procedure.

Refer to Discover and Deploy chapter for instructions on how to scan your environment and install Agents.

Authorize Computer

Onse the selected Agent is installed on the computer, refresh the Computers page to see the new computers. Use the Pending filter to quickly find added, but not yet authorized computers.

On the Computers grid find the computer. In the Company & User Account column, click Authorize.

Select or create a new company to add the computer. In case you create a new company you can configure the new company later. Now you only set a name for the new company.

You can manually associate the computer with the user.

If you select a specific user, the selected user should be enabled. Check the user status on the 'Organization > Users'.

Manage Computers (New User Experience)

To manage computers, proceed as follows:

Find the required computer in the list.

With a large number of computers, use search and filtering. You can assign tags to computers to create independent groups across the companies. You can find the required computer by the following search categories:

OS. Search for a computer with a specific operation system
Computer status. Filter computers by statuses (Online, Offline, Pending)
IP. Search for a computer by IP address
Tag. Filter computers by assigned tags
Product installed. Search for a computer by installed Agent
Product not installed. Search for a computer on which specific Agent is not installed
Restore status. Search for a computer by restore plan status
Backup status. Search for a computer by backup plan status.

To search for computers associated with a specific company, use the Companies filter.

With a large number of managed computers, set up the number of computers to display on one page.

Computer Statuses

The following statuses are available for managed computers:

Online. Managed computer is online, if an Agent installed on this computer can interact with the Management Console.
Offline. Managed computer is offline, if an Agent installed on this computer cannot interact with the Management Console. Backup plans cannot be performed for offline computers.
Pending. Added computer has pending status unless it is not authorized.

Available actions for a selected online computer:

Create, edit, clone, and delete backup restore plans
Install Deep Instinct
View RMM service information and manage notification options (alerts and excludes) with Show RMM Info
Manage backup and restore plans with Show Plans
Restore as EC2 instance with Restore to EC2
Restore to Azure VM with Restore to Azure
View Backup History
Change account associated with the computer with Edit > Edit Account
Change file backup system account with Edit > Edit file backup system account
Change Administrative account with Edit > Change Service Account
Change Network credentials to access network shares with Edit > Edit Network Credentials
Edit Backup Agent options with Edit > Edit Options
Forcible Update and Uninstalling Backup / RMM Agent
Report a Problem with sending logs
Hide computer from the list with Hide (from all lists)
Uninstall applications
Delete Computer (after the computer is deleted, some Backup Agent settings might be still available on this computer in the C:\ProgramData\Online Backup folder, these settings will be used in case you want to add this computer again)

Also by means of Connect button you can access remote computers with Connect. This feature is available using desktop applications or web browsers and requires licensing.

Available actions for offline computers:

As of Management Console 6.9.2 backup plans in the new backup format can be edited offline. This functionality is available in beta version on demand.
Add/remove tags
Turn computer on or wake up from sleep mode, hibernation, or shutdown using Wake-on-LAN (WOL)
Change account associated with the computer with Edit > Edit Account
Change file backup system account with Edit > Edit file backup system account
Change Administrative account with Edit > Change Service Account
[Change Network credentials to access network shares with Edit > Edit Network Credentials
Edit Backup Agent options with Edit > Edit Options
Forcible Update and Uninstalling Backup / RMM Agent
Send logs
Hide computer from the list with Hide (from all lists)
Uninstall applications
Delete Computer

Available RMM group actions for computers on the separate RMM > Computers page:

Force Update for Computers. Forcibly update Backup, RMM, Deep Instinct, or Connect agent instances
Apply Configurations to Computers. Deploy backup configurations
Plan Settings Report. Retrieve backup plan information in CSV format
Install Deep Instinct on Computers. Install Deep Instinct agent instances
Install Backup on Computers. Install Backup Agent instances
Install RMM on Computers. Install RMM agent instances
Export to CSV. Export information on computers to a CSV file
Show Hidden Computers. View computers that were hidden from the list
New Group Action Task. Run RMM Group Actions wizard

Available Group Actions on separate Backup > Computers page:

Force Update for Computers. Forcibly update Backup, RMM, Deep Instinct, or Connect agent instances
Plan Settings Report. Retrieve backup plan information in CSV format
Install Backup on Computers. Install Backup Agent instances
Install Deep Instinct on Computers. Install Deep Instinct agent instances
Install RMM on Computers. Install RMM agent instances
Export to CSV. Export information on computers to a CSV file
Show Hidden Computers. View computers that were hidden from the list

Allow Offline Backup Plan Management

As of Management Console 6.9.2 you can create, edit, or delete backup plans in new backup format on the computers that are currently offline. Once the computer becomes online, all changes will be applied. This feature is available in beta version and requires Backup Agent version 7.9.3 for Windows. To allow offline editing on the login to Management Console, perform the following: When prompted, click Allow Offline Editing

The request to enable offline editing for all computers will be created.

Consider, Offline editing will be enabled for computers only after the Backup Agent installed on them comes online. If you do not see this dialog, but would like to try offline backup plan management beta, please send us an email at feedback@msp360.com

To allow offline editing if you skip prompt on the login to the Management Console, perform the following:

On Computers, click on the offline computer you want to edit offline or click the Configure icon.

On the Backup Storage tab of side panel click Allow offline editing.

Click Allow to create the request to enable offline editing. Consider, Offline editing will be enabled for a computer only after the Backup Agent installed on it comes online.

In case these prompt does not appear, please contact the MSP360 Support Team or email us at feedbackup@msp360.com

Manage Computers (Classic User Experience)

To access the Remote Management tools, proceed as follows:

Open the Management Console.
In the Computers menu, select Remote Management.

On this page you can manage all computers.

Select a computer in the grid to manage. Use search and filters to find the required computer.

You can sort computers using the following statuses:

Offline. Offline computers are shown first
Backup Overdue. Computers with selected operation systems are shown first
Backup Failed. Computers with failed backup plans are shown first.

Available actions for online computers:

Available actions for offline computers:

Hide the computer from the list

Available RMM group actions for computers selected using search, filtering or by tags:

Force Update for Computers. Forcibly update Backup, RMM, Deep Instinct, or Connect agent instances
Apply Configurations to Computers. Deploy backup configurations
Plan Settings Report. Retrieve backup plan information in CSV format
Install Deep Instinct on Computers. Install Deep Instinct agent instances
Install Backup on Computers. Install Backup agent instances
Install RMM on Computers. Install RMM agent instances
Export to CSV. Export information on computers to a CSV file
Show Hidden Computers. Display computers hidden from the list