2FA Recovery Codes
In emergency cases (for example, the device battery is dead or the device was stolen), use 2FA recovery codes.
When 2FA is enabled in the Management Console or via the MSP Control application, a list of 5 one-time recovery codes is provided. This list can be saved in various ways or copied to the clipboard. After you save them, confirm this in the dialog box, then click Finish.
Once one of the recovery codes is used, it is impossible to use it again. A timestamp showing when the code was used will also be displayed.
If you run out of recovery codes or suspect a data leak, you can request a new list of 5 codes. To do this, proceed as follows:
- Open the Management Console and authenticate there.
- In the Settings menu, select General.
- Click Reset codes.
- Confirm the action with a 2FA verification code and download the new list of 5 recovery codes.
You can also configure alternative authentication to avoid issues if the standard 2FA process is unavailable.
Use Recovery Codes
Recovery codes are used in the same way as the 2FA verification codes. In every dialog box, you can choose whether to use a standard 2FA verification code or a 2FA recovery code.
