2FA with MSP360 Control (iOS)

This chapter covers the following topics:

• Install MSP360 Control app
• Log In and Initial Setup
• Confirm 2FA Actions
• Add New Device
• Application Settings

Install MSP360 Control

To install the MSP360 Control application, proceed as follows:

1. Scan QR code on the dashboard page of the Management Console or find MSP360 Control in the App Store.

2. Tap the Get button.

3. Once the installation completes, tap Open.

| Top |

Log In and Initial Setup

You can log in using two options:

• Provide the email address and password you use to authenticate in Managed Backup.
• Sign in using Google or Microsoft Single Sign-On (SSO).

• Enable push notifications
• Enable MSP360 Control to send you notifications
• Enable access to the camera
• Scan the QR code (it is shown in the Management Console).
• After logging in, configure the PIN and Face ID. The user should grant Apple permission to use Face ID and then set up a PIN.

If Face ID permission is granted, the PIN will only be requested when the face cannot be recognized.

| Top |

Confirm 2FA Actions

If you use the MSP360 Control application for 2FA purposes and are logged in to the MSP360 Control app, you can scan the QR codes displayed in the confirmation request in the Management Console to approve the action.

Notifications about events in Managed Backup will also appear on the device where the application is installed. To confirm or reject an action, unlock the device.

Open MSP360 Control, then in the notification, select whether to confirm or decline the action. You can view the history of confirmed or declined requests on the Notifications screen.

As you confirm the action, the mobile application sends a confirmation to the Management Console, and the action is allowed for execution. If no confirmation arrives, the rejection message is sent to the Management Console and is written to the Audit Log.

| Top |

Add New Device

You can have several devices in the device list for notification purposes (for 2FA confirmations, only one device is allowed). To do this, proceed as follows:

1. Open the Management Console.
2. In the Settings menu, select General.
3. In the right pane, find the device list. When you enable 2FA for the first time, it is empty.

4. Click Add New Device.
5. Proceed with adding your device with the installed MSP360 Control as described in the Add New Device dialog.
6. Open MSP360 Control, then proceed with automatic authentication or scan the QR code.
7. Confirm the action with the device you use for 2FA confirmations.

| Top |

Application Settings

Configure the application settings. To do this, proceed as follows:

1. Open MSP360 Control (MSP360 Control icon).

2. Tap the Settings icon.

   

   

3. Configure/edit the application settings:

   • Push Notifications. You can enable/disable push notifications (2FA confirmation requests arrive regardless of this setting).
   • Notification mode. In this group, you can specify the categories of notifications you want to receive (2FA confirmation requests arrive regardless of this setting).
   • Latest News Notifications. Allows sending push notifications about the latest MSP360 releases.
   • Face ID. Enable it if your device supports Face ID authentication and you want to use it.
   • Reset PIN. Allows you to reset the current PIN.
   • Help. If you experience difficulties with the application, you can open the help documentation to resolve the issue.
   • Send Feedback. In case of inquiries or issues, this option helps you send an email with a description of the problem. Expand it to enable logs and configure the log level (by default, logs are enabled with the Error level). Use the Send Feedback option to send the email with attached logs.

You can sign out of your account with Sign Out, if needed.

4. Expand Send Feedback to configure logging. In case of inquiries or issues, this option helps you send an email with a description of the problem. Expand it to enable logs and configure the log level (by default, logs are enabled with the Error level). Use the Send Feedback option to send the email with attached logs. If you experience issues with the application, you can review the logs to help identify and resolve the problem. Logs can be sent by email (if enabled), downloaded, or cleared using the Remove Logs option.

   

| Top |