2FA with MSP360 Control (Android)
This chapter covers the following topics:
Install MSP360 Control
To install the MSP360 Control application, proceed as follows:
- Scan QR code on the dashboard page of the Management Console or find the MSP360 Control.
- In the Google Play, tap Install.
- Android installs the application automatically. As the installation completes, tap Open.
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Log In
You can log in using two options:
- Provide the email address and password you use to authenticate in Managed Backup
- Scan the QR code (it is shown in the Management Console)
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Confirm 2FA Actions
If you use the MSP360 Control application for 2FA purposes, if you are logged in to MSP360 Control app, you can scan QR codes, that are shown in the confirmation request in the Management Console to confirm. Also, the notifications on the events on Managed Backup will appear on the screen of the device on which the application is installed. To confirm or reject the action, unlock the device.
Open MSP360 Control, tap the bell icon, find the required notification, then select whether to approve the action or reject it.
As you confirm the action, the mobile application sends a confirmation to the Management Console, and the action is allowed for execution. If no confirmation arrives, the rejection message is sent to the Management Console and is written to the Audit Log.
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Add New Device
You can have several devices in the device list for notification purposes (for 2FA confirmations, only one device is allowed). To do this, proceed as follows:
- Open the Management Console.
- In the Settings menu, select General.
- In the right pane, find the device list. As you enable 2FA for the first time, it is empty.
- Click Add New Device.
- Proceed with adding your device with the installed MSP360 Control as described in the Add New Device dialog.
- Open the MSP360 Control, proceed with automatic authentication or scan the QR code.
- Confirm the action with the device you use for 2FA confirmations.
If you use more than one device for 2FA purposes, refer to the Manage Devices chapter
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Application Settings
Configure the application settings. To do this, proceed as follows:
- Open MSP360 Control.
- Tap the gear icon.
- Configure the application settings:
- Notification mode: Specify the categories of notifications you want to receive. (2FA confirmation requests are sent regardless of this setting.)
- Help: Access the product documentation.
- Send feedback: Report an issue or submit an inquiry by email. Application logs are automatically attached to assist with troubleshooting. If you experience any difficulties with the application, send us the application logs so we can investigate and resolve the issue. Logs are sent by email.
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