Email Customization

Enable Email Customization

By default, the ability to configure custom notification email templates is disabled. If you attempt to open Reporting > Email Customization, you will be prompted to create a support case to enable email customization.

Submit a request to the MSP360 Technical Support team](/contact-us/technical-support) explaining why you need this feature. Once the request is submitted, you will receive a confirmation email. You can monitor the status of the support case in the MSP360 Support portal

Modify Email Templates

The Management Console allows you to configure custom notification email templates for various reports and notifications. For example, when you create a new user, they receive an email containing their Managed Backup credentials.

After the Email Customization feature is enabled, follow these steps to customize notification emails:

Open the Management Console.
In the Reporting menu, select Email Customization.

Switch to the required tab to customize the email. The following email templates are available to customize:

User creation
Administrator creation
Backup notification Files
Backup notification Image-based
Backup notification MS SQL
Backup notification VM
Backup notification MS Exchange
Group report notification

In Template format, select the email format you want to use. The following formats are available:

HTML (only for User creation and Administrator creation notifications)
Plain Text (only for User creation and Administrator creation notifications)
XSLT

In the Email subject field, specify the email subject that will be displayed in the notification email.
In the Email body field, specify the notification content.
Click Show preview to view the notification email layout. Consider, the email preview shows variable valies retrieved from base brandi. The customer will see variable values according to assigned branding.
To use the default template, click Back to default.
Once you are finished, click Save

To verify that notifications are configured correctly, click Send Test Email.

Using Variables in Email Notifications

To make notification emails more informative, you can use variables in email templates.

A list of available variables (for HTML and plain text formats) is displayed on the right side of the email template editor.