Backup Agent Update

Automatic Updates

The automatic update feature provides your users with the latest Backup Agent version installed. This feature can be enabled on the Downloads pane. To do this, proceed as follows:

  1. Open the Management Console.
  2. Click Downloads.
  3. In the Downloads pane, switch to the Options tab.
  4. Select the Allow Automatic Update check box.

The Backup Agent installer checks for the latest version available at every start of any plan.

Once a new Backup Agent version is generated and made public, it becomes available for the automatic update. Sandbox versions are not subject to automatic updates

The Automatic Update feature is available for all platforms.

Plan Your Schedule for Automatic Update

Any plan (backup plan, restore plan, or consistency check) calls an automatic update service that checks for new version availability. In case a new version is available, the Backup Agent is updated automatically, then the plan starts.

If any other plan is running at the time of auto-update, the auto-update will be ignored.

In case you have a tight backup/restore schedule or created long backup chains that may interfere with Backup Agent updates, it may lead to a situation when an automatic update will not be executed at all.

Mind to change your backup/restore schedule to avoid these situations.

Real-Time Backup and Auto-Update

Note that in case some of your backup plans have the real-time backup option enabled, an automatic update tool will suspend these plans for the time of the update. Once the update is finished, these plans will be back to work normally (i.e, will start scanning for new objects every 15 minutes).

Agent Forcible Update

The forcible update feature enables you to update Backup Agent on your users' computers to any available Backup Agent build (sandbox or public) without notifying users.

You can run the force update for a certain computer or all selected managed computers.

To Update a Backup Agent on a Single Computer

  1. Open the Management Console.
  2. In the RMM menu, select the Remote Management item.
  3. Find the computer you want the force Backup Agent update to be applied, then click the gear icon.

  1. Select Force Update.

To Update Backup Agents on Multiple Computers

  1. Open the Management Console.
  2. In the RMM menu, select the Remote Management item.
  3. Click the Group actions icon.

  1. Select the Force Update for Computers item.
  2. In the Force Update dialog box, specify the builds you want to be installed. The following build types are available:
    • Public builds
    • Sandbox builds
  3. Click Update.

Note: the force update feature is available only for computers that are in Online status

Note: When an update starts, your customer's Backup Agent will be closed and started again once the force update is finished. All backup and restore plans will be paused and must be restarted manually or they will be run by schedule.