Backup and RMM Agent Update

Automatic Distribution of Updated Backup / RMM Agent Versions

The automatic update feature provides your users with the latest Backup and/or RMM Agent version installed. This feature can be enabled on the Downloads > Options.

1. Open the Management Console.
2. Click Downloads.
3. In the Downloads pane, switch to the Options tab.

On the options tab, the following features are available:

• Enable sandbox. This option allows to test new Agent version before to make it public.
• Allow auto-generation. With sandbox enabled, this feature automatically generates a new sandbox installation package as soon as a new version is released. With sandbox disabled, this feature automatically generates a new public installation package as soon as a new version is released.
• Allow auto-update. This feature automatically update all Agents on managed computers to the latest public versions. You can exclude some computers from auto-update process.

• Exclude from auto-update. If necessary you can exclude some computers from auto-update process. Click Select computers to choose computers to exclude.

Select the computers. You can use filters by OS or by company. Also you can use search requests to quickly find the required computers in the long list.

The Backup Agent checks for the latest version available (public) at the start of any plan.

Plan Your Schedule for Automatic Update

Any plan (backup plan, restore plan, or consistency check) calls an automatic update service that checks if a new version is available. If a new version is available, the Backup Agent is updated automatically, then the plan starts.

If any other plan is running at the time of auto-update, the auto-update will be ignored.

In case you have a tight backup/restore schedule or there are long backup chains that may interfere with the Backup Agent updates, this may lead to a situation when an automatic update will not be executed at all.

Mind checking your backup/restore schedules to avoid these situations.

Real-Time Backup and Auto-Update

Note that in case some of your backup plans have the real-time backup option enabled, an automatic update tool will suspend these plans for the time of the update. Once the update is finished, these plans will be back to work normally (i.e, will start scanning for new objects every 15 minutes).

Forcible Update of Backup / RMM Agent

The forcible update feature enables you to update Backup or RMM Agent on your users' computers to any available installation package (sandbox or public) without notifying users.

You can run the force update for a specific computer or all selected managed computers.

1. Open the Management Console.
2. On Computers select the computers you want the force Backup Agent update to be applied, then click Force Update.

4. Select available update options. By default, no update options are selected.

5. In the Force Update dialog box, specify the installation packages you want use to update installed software forcibly. The following package types are available:
   • Public
   • Sandbox
6. Click Update.