Downloads Panel
Managed Backup Agents (Backup Agent, RMM Agent, Connect) and tools are delivered as custom installation packages. To get your own copy, generate the installation package, then download it. It is recommended to enable Sandbox to test the installation package before it is updated. Note that you will be notified about custom installation package generation at the Contact Email specified in Settings > General. To access the Downloads panel, the Management > Downloads permission must be granted to the administrator in Organization > Administrators.
If you already have at least one Managed Backup Agent installed, you can easily install the remaining Agents from the Computers page in the Management Console. Refer to Best Practices for details.
Sandbox
Using Sandbox is the best practice for testing an installation package before automatic updates, because sandbox installation packages do not update agents automatically. Sandbox installation packages can be used to update the agents manually and individually from the Management Console page. Once the installation package is tested, it can be marked as public. This triggers the automatic update (if enabled).
Enable Sandbox
To enable Sandbox, proceed as follows:
- Open the Management Console.
- Click Downloads.
- Click Options.
- On the Options tab, click Enable Sandbox. Now you can manage sandbox installation packages.
Update Sandbox Installation Packages to the Latest Versions
As soon as a new agent version becomes available, you will be prompted to update the sandbox installation package. A red sign appears next to the updated Agent.
Click Generate Sandbox to use the latest product version as a sandbox installation package.
Get Sandbox Installation Package for Testing
To try a sandbox installation package in your test environment, click Generate sandbox and wait until your request is processed.
As soon as your request is processed, click the Download button to download it to the local computer, or expand the three-dot action menu next to the Download button and select the appropriate option to download the sandbox installation package.
Make Sandbox Installation Package Public
Your customers will not be able to download and install the installation packages until you make them public.
Once the installation package is tested, you can make it public, which triggers the automatic update (if enabled). Click the Make Public button next to the sandbox installation package to make it public. This process can take several minutes.
Generate a New Installation Package
- Open the Management Console.
- Click Downloads.
- Click the tab of the required Agent or tool.
- In the Downloads side pane, click the Generate Sandbox button next to the required installation package or edition (if applicable). You can read the changelog using the What's new link next to it. Wait until the installation package is generated.
- The installation packages are being generated. This may take several minutes.
Download Installation Package
To download the required software component, proceed as follows:
- Open the Management Console.
- Click Downloads.
- Select the Agent or tool you want to install.
- Select the downloading mode:
- Click the Download button next to the installation package you intend to download to the local computer.
OR
- To download the installation package to a remote computer, expand the action menu next to it and select one of the alternative download options.
Public Installation Packages
Public Backup Agent installation packages can be downloaded by all your users.
To make the installation package public, proceed as follows:
- Open the Management Console.
- Click Downloads.
- Under the installation package you want to make public, click Make Public.
The installation package with the Public status can be updated automatically or forcibly. To learn more about automatic or forced Backup Agent updates, refer to the Automatic Backup Agent Update chapter.
Delete Installation Packages
To delete an installation package, proceed as follows:
- Open the Management Console.
- Click Downloads.
- On the tab of the required Agent or tool, expand the actions to the right of the installation package you want to delete, then select Delete installation package.
Download PDF Guides
Some of the useful guides in PDF format are now available on the Downloads panel.
Click Guides to see links to the guides available for downloading.
These guides are updated periodically. For up-to-date information, refer to the online help.