TCP Ports Configuration

The Managed Backup Service employs a distributed architecture as displayed below. Functionality of the system relies on the uninterruped flow of communication between its parts.

In case a service (including Backup Agent, RMM Agent, Managed Connect, etc.) is situated behind a NAT, Proxy or Firewall, ensure that the client is able to communicate with the resources listed below.

Access to the following Internet resources must be unrestricted:

• .cloudberrylab.com

• .msp360.com

• .mspbackups.com

IP addresses and ports associated with Management Console

Enable outgoing HTTPS connections (port 443) to the following IP addresses:

• 52.6.7.137 (MBS web site)
• 3.216.171.162 (Load balancing for MBS web services)
• 3.216.236.203 (Load balancing for MBS web services)
• 3.224.78.127 (Notification services)
• 54.243.221.133 (MBS settings and authentication server)
• 52.5.40.159 (MBS backup and notification services)
• 52.20.40.101 (MBS remote management services for agents)

RMM Agent specific:

• 23.22.223.86 (RMM services)
• 54.145.115.71 (RMM services)
• 44.199.146.63 (RMM services)
• 50.16.110.45 (RMM services)

Connect Agent specific:

• 18.197.126.202 (European Union)
• 18.216.238.135 (United States)
• 13.236.247.175 (Asia-Pacific)

IP addresses and ports for storage account management

If you host your own storage services, it should be open for connection from the following IP addresses:

• 13.216.59.239
• 50.17.232.163
• 54.198.147.76
• 34.205.42.26
• 54.83.27.124
• 52.6.7.137 (Storage configuration check)
• 3.230.30.31 (Data cleanup service)

Endpoints associated with the cloud storage providers:

• Amazon Web Services
• Azure: according to the Azure container's URL
• BackBlaze
• Wasabi

The following executables should be whitelisted in local antivirus for Backup for Windows:

• Online Backup.exe (or customized executable name corresponding to your "Product Name" set in branding options)

• CBBackupPlan.exe

• Cloud.Backup.Scheduler.exe

• Cloud.Backup.RM.Service.exe

• cbb.exe

• CloudRaService.exe

• CloudRaSd.exe

• CloudRaCmd.exe

• CloudRaUtilities.exe

• Connect.exe (formerly Remote Desktop.exe)

• uninst.exe

The following Backup for Linux processes should be whitelisted in local antivirus:

• cbbWorker
• cbbCommandLine
• cbbLocalManagement
• cbbGUI
• cbbWebAccess
• cbbRemoteManagement
• cbbSessionAccess
• cbbCommandLineV2

The following Backup for macOS processes should be whitelisted in local antivirus:

• cbb
• cbbGUI
• cbbLocalManagement
• cbbRemoteManagement
• cbbSessionAccess
• cbbV2
• cbbWebAccess
• cbbWorker