Backup Data Deletion in Management Console

You can delete backup data from cloud storage using a deletion robot in those cloud storage you have access to. Backup data can be deleted using the Capacity report.

Data Levels in Capacity Report

There are three data levels in the Capacity report:

• Storage account
• User data
• Computer data

Browsing on different data levels is easy: just click the required object in the Capacity report to open the lower level. Thus, to view some particular computer data, click the required storage account, then click the required user.

How It Works

As you confirm backup data deletion in Management Console, a special task is created to delete backup data. These data are not deleted immediately since there is a 3-hour delay to start deleting a user or computer data. In some cases, the delay may be longer if the deletion robot is highly loaded. In this delay period before the beginning of data deletion on storage, the task can be canceled. If data deletion already began, deletion cannot be canceled.

Displayed Data After Deletion Is Completed

Note that if not all data is deleted (for example, because some data is under Object Lock (Immutability)), information about these data in the corresponding element (user or computer) in the Capacity Report will not change, but you will receive a message that the data is correct will be displayed after synchronization. Synchronization is performed by the Backup Agent automatically upon the next backup plan execution.

If all backup data is deleted, zero data is immediately displayed in the 'Used data', or the corresponding element (user or computer) is just not visible in the report.

User Data

The data deletion feature is available only for cloud storage. If backup storage is local (for example, FTP or file system), user data cannot be deleted. For such cases, it is possible to delete user data at the computer level.

Computer Data

Backup data deletion is supported only for the following cloud storage:

• MSP360 storage (powered by AWS)
• MSP360 storage (powered by Wasabi)

For all other cloud storage, only information about backup data is deleted from the Capacity report. That is, if backup data is still in storage, the information will appear in the Capacity report after synchronization. Note that in this case an automatic synchronization will not be performed. You must run the sync manually.

Delete Backup Data

To delete backup data in cloud storage, proceed as follows:

1. Open the Management Console.
2. In Reporting, select Capacity Report.

3. Click the required storage account.
4. Click the required user (computer) whose backup data are to be deleted.

5. Click X, then confirm the action in the dialog box and provide the 2FA confirmation. If 2FA is disabled for your account, you will be prompted to enable it to continue with data deletion.