Manage Licenses

License Distribution and Purpose

• Backup licenses
  • Server, Ultimate, File Backup, Desktop, MS SQL Server, MS Exchange, MS SQL Server + MS Exchange, VM Server licenses are distributed on a per-instance basis. Each endpoint where the Backup Agent is installed requires a separate license to access Managed Backup services.
  • VM Server Socket licenses must be assigned for each additional socket exceeding the two sockets included in the VM Server subscription.
• RMM and Connect licenses
  • RMM + Connect and Connect licenses are distributed on a per-administrator basis. Each administrator must be assigned a license to use RMM or RMM and Connect.
• Microsoft 365 and Google Workspace Backup licenses
  • Microsoft 365 / Google Workspace licenses are distributed on a per-domain-user basis. For details refer to the following article.
  • SharePoint / Teams / Shared Drives licenses are distributed on a per-domain basis. A separate license is required for each domain where SharePoint, Teams, or Shared Drives data is backed up.
• Branding
  • Advanced Rebranding & Custom SSL. Advanced Rebranding & Custom SSL licenses are distributed per additional brandings. One base branding is included free of charge. Each additional branding requires a separate license.
• Support Licenses
  • Support licenses (Onboarding and Premium Support) are distributed on a per-administrator basis.

There is no need for prepaid purchases and upfront license accounting to activate a particular service. Billing occurs after service consumption, based on actual usage after the trial period, if any.

Required Permissions

The provider can view and manage licenses without any limitations. Administrators should be granted permissions to perform license management:

• To manage licenses, the Organization > Manage licenses permission should be granted as the administrator permission on Organization > Administrators. Depending on the administrator role, you can grant the Organization > Buy licenses, and Organization > Activate license key permissions. To access the license usage history, administrator should be granted with License usage history permission.

An active payment method is required to activate any new paid license subscription.

Only the FastSpring payment system is supported as the payment system.

Monthly subscriptions are only available; annual plans are not supported.

Billing Cycle: Charges are processed at the beginning of the next month for the previous month's usage.

There is a minimum payment for the licenses per month.

Refer to the chapters below for step-by-step instructions:

• Allocate Licenses
• Change Licenses
• Backup License Types
• Group Actions with Licenses
• Renew Licenses
• Release Licenses

License Management

If you already have trial or paid licenses, check their renewal status to determine whether you need to make some changes.

As soon as you have installed any Agent to the computer, the 14 day trial license will be added automatically. You can manage licenses on the Organization > Licenses page.

1. Open the Management Console.
2. In the Organization menu, select the Licenses item.

Using this grid you can view and manage the following:

• The next payment amount. You will be charged for this amount on the 1st day of the next month.

• Payment method status

• Estimate costs

• Add support licenses Premium Support and/or Onboarding to keep your service organized.

• Manage specific licenses. To manage a specific license, expand actions at the end of the license entry to see the available options. The following options can be available depending on the license:
  • Manage
  • Disable auto-renewal
  • Release

You can export license data as a comma-separated value file using Export to CSV button.

Search and Filtering

Use the search box or filters above the grid to find the required license type.

The following filters are available:

• Companies. Displays the licenses used for the selected company. Click All to clear the filter
• License type. Filters the licenses by license type. Click the required category to apply the filter
• MMM,YYYY. Select the month to see the license information for.

Counters above the grid help you filter the license by status. The following counters are available:

• All. Number of available licenses
• Active trial. Number of valid trial licenses
• Paid. Number of valid paid licenses
• Released. Number of released licenses
• Used. Number of licenses that are in use

Minimum Payment

As of August 1, 2024, to provide the best possible service and maintain the quality and sustainability of our offerings, we need to implement a minimum payment requirement for license purchases of $20 per month. In case you spend less, you will be charged $20, but the difference between the total price spent on licenses per month and the minimum payment will be returned to you as credits you can spend until the month ends.

For example, if you spend $18 in September for license purchase and renewal, you will be charged $20, and $2 will be returned to you as credits. You can spend this amount on license purchases until September ends.

Implementing a minimum payment for license purchases is a necessary step to ensure we can continue to provide you with the highest quality of service, support, and continuous improvements.

Group Actions with Licenses

You can manage licenses in bulk by selecting the required ones and applying the same action to the selection. To do this, proceed as follows:

1. In the Organization menu, select Licenses.
2. Expand the required license type, then select the licenses to apply the group action.

3. Select the group action to apply to the selection. The following group actions are available:
   • Enable Auto-Renewal
   • Disable Auto-Renewal
4. Confirm the action. Refer to the Valid until column, for licenses with disabled auto-renewal this column contains the last date the license is still valid.