Renew Licenses

As you purchase a bundle of licenses in one transaction, all these licenses are automatically renewed according to the billing period specified at the moment of purchase (monthly or yearly). This applies to all successful transactions.

• For monthly renewal, it occurs on the first day of the month.
• For annual renewal, it could be either a common renewal date so all licenses are renewed on a certain date (usually, on the date of first purchase) on a yearly basis. For cases without a common renewal date, each annual license is renewed once a year

Check Your Licenses Auto-Renewal Status

New Menu Experience*

To check the current status, proceed as follows:

1. Open the Management Console.
2. On Computers select the computer where you want to release the license
3. Read the license information in Backup column.

Legacy Menu Experience

To check the current status, proceed as follows:

1. Open the Management Console.
2. In the Organization, select Licenses.

You can easily configure the auto-renewal option for all purchased licenses. Use the Auto-Renew Status slider to set up the auto-renewal for each license as you need.

Enable Auto-Renewal on Computers (New Menu Experience)

To enable auto renewal:

1. Open the Management Console.
2. On Computers select the computer where you want to enable auto-renewal for the license
3. Click the license information link in Backup column.

4. On License tab of side panel turn on Auto-renew.

5. In the Enable License Auto-Renewal dialog box click Enable.

Disable Auto-Renewal on Computers (New Menu Experience)

To disable auto renewal:

1. Open the Management Console.
2. On Computers select the computer where you want to disable auto-renewal for the license
3. Click the license information link in Backup column.

4. On License tab of side panel turn off Auto-renew.

5. In the Disable License Auto-Renewal dialog box click Disable.

Renewal Troubleshooting

If licenses were not auto-renewed, proceed as follows:

1. Make sure the Auto-Renew status is enabled for the license.
2. The credit card stored in your payment details is valid.
3. You have enough balance on your card.
4. The billing amount does not exceed your security limit.

To change your payment details, in the Organization, select Licenses, then click Update payment details next to the Subscription Status.

In case the auto-renewal fails, the licensing service will keep retrying to make the transactions 3 times, 1 time per day. If the renewal fails, try to renew the failed licenses manually, by clicking the Renew Licenses button on the Licenses page.

In case you experience difficulties, errors persist or you have any questions with license renewal, contact us at: success@msp360.com.