Renew Licenses

As you purchase a bundle of licenses in one transaction, all these licenses are automatically renewed according to the billing period specified at the moment of purchase (monthly or yearly). This applies to all successful transactions.

• For monthly renewal, it occurs on the first day of the month.
• For annual renewal, it could be either a common renewal date so all licenses are renewed on a certain date (usually, on the date of first purchase) on a yearly basis. For cases without a common renewal date, each annual license is renewed once a year.

Check Your Licenses Auto-Renewal Status

New Menu Experience

To check the current status, proceed as follows:

1. Open the Management Console.
2. On Organization > Licenses select the license where you want to renew the license
3. Check the renewal status in Auto-Renewal column.

Legacy Menu Experience

To check the current status, proceed as follows:

1. Open the Management Console.
2. In the Organization, select Licenses.

You can easily configure the auto-renewal option for all purchased licenses. Use the Auto-Renewal slider to set up the auto-renewal for each license as you need.

Enable Auto-Renewal on Computers (New Menu Experience)

To enable auto-renewal:

1. Open the Management Console.
2. On Organization > Licenses, select the license where you want to enable the auto-renewal.
3. Check the renewal status in Auto-Renewal column.

4. Turn on Auto-Renewal.
5. In the Enable License Auto-Renewal dialog box click Enable.

Disable Auto-Renewal on Computers (New Menu Experience)

To disable auto-renewal:

1. Open the Management Console.
2. On Organization > Licenses, select the license where you want to disable the auto-renewal.
3. Check the renewal status in Auto-Renewal column.

4. Turn off Auto-Renewal.

5. In the Disable License Auto-Renewal dialog box click Disable.

Renewal Troubleshooting

If the licenses were not auto-renewed, proceed as follows:

1. Make sure the Auto-Renewal status is enabled for the license.
2. The credit card stored in your payment details is valid. Update your payment method, if necessary.
3. You have enough balance on your card.
4. The billing amount does not exceed your security limit.

To change your payment details, in the Organization, select Licenses, then click Update payment details next to the Subscription Status.

In case the auto-renewal fails, the licensing service will keep retrying to make the transactions 3 times, 1 time per day. If the renewal fails, try to renew the failed licenses manually, by clicking the Renew Licenses button on the Licenses page.

In case you experience difficulties, errors persist or you have any questions with license renewal, contact us at: success@msp360.com.