Licensing

To use the Office 365 / G Suite backup service, you need to purchase a separate license for every user included in a domain intended to back up. This license allows backing up the following services: Mail (Exchange Online/Gmail), Drive (OneDrive/Gdrive), Calendar, and Contacts. Licensing policy for SharePoint, Microsoft Teams, and Shared Drives is now changed:

  • The licensing policy remains unchanged for existing providers who already started to use backup services for SharePoint, Microsoft Teams, and Shared Drives (formerly known as Team Drives).

  • To back up SharePoint, Microsoft Teams, and Shared Drives, all providers who start using the service need to purchase a SharePoint/Teams/SharedDrives license for every domain to back up. One license allows you to back up both Teams and SharePoint for the same domain.

If you have a custom domain and intend to use it in Office 365 / G Suite backup, you need to purchase an Advanced Rebranding&Custom SSL license.

Office 365 / G Suite Licenses

The number of Office 365 / G Suite backup licenses to purchase depends on the number of domain users you need to provide the backup/restore services with. Thus, a single user license covers the following services for one user:

  • Office 365:
    • Exchange Online (including online archive or in-place archive)
    • OneDrive
    • Contacts
    • Calendar
    • SharePoint (requires additional SharePoint/Teams/SharedDrives license per domain for the providers who start using this backup service)
    • Teams (requires additional SharePoint/Teams/SharedDrives license per domain for the providers who start using this backup service)
  • G Suite:
    • Google Mail
    • Google Drive
    • Contacts
    • Calendar
    • Shared Drives (requires additional SharePoint/Teams/SharedDrives license per domain for the providers who start using this backup service)

Keep also in mind:

  • Shared mailbox for Office 365 requires a separate Office 365 / G Suite user license
  • In order to back up Office 365 public folders, you should purchase a separate Office 365 / G Suite user license for a public folder mailbox.

SharePoint, Teams, and Shared Drives Backup Services

The licensing policy remains unchanged for existing providers who already started to use backup services for SharePoint, Microsoft Teams, and Shared Drives. For the providers who already started to use SharePoint, Microsoft Teams, and Shared Drives backup services:

  • An Office 365 / G Suite license is required for the enabled global administrator

The licensing policy is changed for all providers who start using this service:

  • A SharePoint/Teams/SharedDrives license is now required for every domain where you are planning to back up SharePoint, Teams, and SharedDrives. A trial SharePoint/Teams/SharedDrives trial license will be assigned automatically for a domain as soon as SharePoint/Teams or Shared Drives backup is enabled on the Dashboard for the first time. The trial license can be used only once for the domain. If you use the trial SharePoint/Teams/SharedDrives, note that a trial license expires in 15 days. After the trial license expires, available commercial licenses (if any) will be assigned automatically to all domains included in Office 365 / G Suite backup.
  • An Office 365 / G Suite license is required for the enabled global administrator

The storage limit for trial SharePoint/Teams/SharedDrives license is limited to 100 Gigabytes. This limit applies to the data processed from Office 365 or Google Suite. To change this limit you need to purchase a commercial license.

Manage Licenses

On G Suite/O365 > Destinations, Licenses and Domains you can monitor Office 365 / G Suite backup and SharePoint/Teams/SharedDrives license statuses.

The following statuses are available:

  • Purchased. The number of purchased licenses
  • Available. The number of available unused licenses (not assigned to users)
  • Granted. The number of licenses manually granted to domains, but not used (not assigned to users). These licenses are reserved and can only be used for the specified domains
  • Activated. The number of licenses that are currently in use
  • Expired. The number of expired commercial licenses
  • Trial. The number of trial licenses

The trial license status is not displayed. Trial licenses can be valid or expired

You can view the trial license status in the Management Console. To do this, proceed as follows:

  1. Open the Management Console.
  2. In the Organization menu, select Licenses.
  3. Sort licenses by type: Trial

In case you need to purchase or manage licenses click Manage Licenses. You will be redirected to Organization > Licenses.

Licenses are provided on a yearly or monthly basis. The Management Console functionality allows you to organize the maximum flexibility for license usage. In the Management Console, you can perform the following actions:

  • Buy new licenses
  • Assign licenses to your users
  • Release licenses
  • Renew licenses

Note: Contact our sales team at sales@msp360.com if you have any questions on licensing

Refer to the Manage Licenses chapter for instructions on how to purchase and manage licenses.

Trial Licenses

Trial licenses are available for all new domains and expire in 15 days. Trial Office 365 / G Suite licenses are generated and assigned automatically to users as soon as their Office 365 / G Suite backup is enabled. The trial licenses can be used only once.

Once a trial license is expired and commercial licenses are available, commercial licenses are assigned automatically instead of trial licenses

The trial license can be replaced with a commercial license manually in the Management Console. To do this, proceed as follows:

  1. Open the Management Console.
  2. In the Organization menu, select Licenses.
  3. Sort licenses by type: Trial, then click Grant next to the required trial license.

Select a License Assigning Mode

When adding a new Office 365 / G Suite domain in Management Console, you can select the license mode: Auto or Manual.

Manual Mode

In this mode, you can assign licenses manually. To assign a license, click Edit next to a domain. You can grant a required number of licenses to this domain.

In a Manual mode, a granted number of licenses from the general license pool cannot be exceeded

Auto Mode

Auto mode means that all domains with the automatic license mode assigned will acquire available licenses from the general license pool.

Licenses are assigned as soon as some backup services are turned on for a particular user in the Office 365 / G Suite backup. A commercial SharePoint/Teams/SharedDrives license will be assigned automatically for a domain as soon as SharePoint/Teams backup is turned on for any user in the domain.

Release Licenses

Office 365 / G Suite licenses are released automatically if the user(s) are disabled in Office 365 / G Suite backup. Released licenses appear automatically in the available license pool.

Additionally, Office 365 / G Suite licenses are released in case of user deletion from Office 365 / G Suite. A deleted user is marked with a (deleted) note.

For these users, an Inactive license status is displayed. These licenses can be easily found using the Unused filter on the Organization > Licenses page of Management Console.

SharePoint/Teams/SharedDrives licenses can be released manually on the Organization > Licenses page.

License Expiry

If a trial or commercial license expires and is not renewed and there are available licenses in the license pool, a Not available status is set to this license.