Licensing

To use the Microsoft 365 / Google Workspace (formerly Office 365 / G Suite) backup service, you need to purchase a separate Microsoft 365 / Google Workspace license for every user included in a domain intended to back up. This license allows backing up the following services: Mail (Exchange Online/Gmail), Drive (OneDrive/Gdrive), Calendar, and Contacts. Licensing policy for SharePoint, Microsoft Teams, and Shared Drives is now changed:

  • The licensing policy remains unchanged for existing providers who already started to use backup services for SharePoint, Microsoft Teams, and Shared Drives (formerly known as Team Drives).

  • To back up SharePoint, Microsoft Teams, and Shared Drives, all providers who start using the service need to purchase a SharePoint/Teams/Shared Drives license for every domain to back up. One license allows you to back up both Teams and SharePoint for the same domain.

If you have a custom domain and intend to use it in Microsoft 365 / Google Workspace backup, you need to purchase an Advanced Rebranding&Custom SSL license.

Microsoft 365 / Google Workspace Licenses

The number of Microsoft 365 / Google Workspace (formerly Office 365 / G Suite) backup licenses to purchase depends on the number of domain users you need to provide the backup/restore services with. Thus, a single user license covers the following services for one user:

  • Microsoft 365:
    • Exchange Online (including online archive or in-place archive)
    • OneDrive
    • Contacts
    • Calendar
    • SharePoint (requires additional SharePoint/Teams/Shared Drives license per domain for the providers who start using this backup service)
    • Teams (requires additional SharePoint/Teams/Shared Drives license per domain for the providers who start using this backup service)
  • Google Workspace:
    • Google Mail
    • Google Drive
    • Contacts
    • Calendar
    • Shared Drives (requires additional SharePoint/Teams/Shared Drives license per domain for the providers who start using this backup service)

Keep also in mind:

  • Shared mailbox for Microsoft 365 requires a separate Microsoft 365 / Google Workspace license
  • Public folder mailbox for Microsoft 365 requires a separate Microsoft 365 / Google Workspace license

SharePoint, Teams, and Shared Drives Backup Services

The licensing policy is changed for all providers who start using this service:

  • A SharePoint/Teams/Shared Drives license is now required for every domain where you are planning to back up SharePoint, Teams, and Shared Drives. A SharePoint/Teams/Shared Drives trial license should be assigned for a domain before enabling SharePoint/Teams or Shared Drives backup on the Dashboard for the first time.

To assign a SharePoint/Teams/Shared Drives license perform the following:

  1. Open Management Console.
  2. On M365/Google Backup > Domains page select the domain you want to assign a SharePoint/Teams/Shared Drives license.
  3. Click Edit.
  4. On the License Settings tab, click Assign for the harePoint/Teams/Shared Drives license.

  1. Trial or paid license will be assigned for the domain.

The trial license can be used only once for the domain. If you use the trial SharePoint/Teams/Shared Drives license, note that a trial license expires in 15 days. After the trial license expires, an available commercial license (if any) will be assigned automatically.

The storage limit for trial SharePoint/Teams/Shared Drives license is limited to 100 Gigabytes. This limit applies to the data processed from Microsoft 365 or Google Workspace. To change this limit you need to purchase a commercial license.

Manage Licenses

As of Management Console 6.4.6 you can buy and release Microsoft 365/ Google Workspace and SharePoint / Teams/ Shared Drives licenses on domain level and Microsoft 365/ Google Workspace licenses on user level. On M365/Google > Domains you view licenses assigned to domain in in the Licenses column.

The following license statuses are available in the Licenses column:

  • Available. The number of available unused licenses (not assigned to users)
  • Granted. The number of licenses manually granted to domains, but not used (not assigned to users). These licenses are reserved and can only be used for the specified domains
  • Activated. The number of licenses that are currently in use
  • Expired. The number of expired commercial licenses
  • Trial. The number of trial licenses

Select a domain you want to manage licenses, and then open License Settings tab to select a license mode for the domain, in manual mode limit the available Microsoft 365 / Google Workspace licenses usage by the domain, and assign or release available SharePoint/Teams/Shared Drives licenses.

Note: Contact our sales team at sales@msp360.com if you have any questions on licensing.

Refer to the Manage Licenses chapter for more information.

To manage users' licenses, click user group icon in Users column. To assign license to the domain user, click the user, then on the side panel open Licenses tab.

The trial license can be replaced with a commercial license manually. To do this, click Buy License button and proceed with the payment.

Trial Licenses

Trial licenses are available for all new users and expire in 15 days. A trial Microsoft 365 / Google Workspace license is assigned automatically to every new user as soon as their Microsoft 365 / Google Workspace backup is enabled. The trial licenses can be used only once. It is recommended to purchase and assign a commercial license before the trial license expires. Refer to Select a License Assigning Mode for details on how commercial licenses can be assigned after trial expiration.

You can use Auto license mode. With this mode, once a trial license is expired and commercial licenses are available, a commercial license is assigned automatically instead of expired trial license

Select License Mode

For Microsoft 365 / Google Workspace domains in Management Console, you can select the license mode: Auto or Manual. You can change license settings in Management Console on M365/Google Backup > Domains:

  1. Select the domain to view domain settings on side panel.
  2. On License Settings tab of the side panel select licensing mode:
    • Auto. The required number of licenses from the global pool will be shared automatically (except for SharePoint / Teams/ Shared Drives license. This license always remain in manual mode).
    • Manual. The number of licenses the domain can use will be specified manually. In this mode you can assign or release SharePoint / Teams / Shared Drives license.

Manual Mode

To manage licenses, click Edit next to a domain. On the License Settings tab, select Manual licensing mode. You can grant a required number of licenses to this domain.

To limit the amount of available Microsoft 365 / Google Workspace licenses the domain can use, set required value in the Limit column.

In a Manual mode, a limit of licenses from the global pool cannot be exceeded

To assign SharePoint / Teams / Shared Drives license on the M365/Google > Domains click the name of the domain. On side panel click License Settings tab.

Click Assign.

Auto Mode

Auto mode means that all domains with the automatic license mode assigned will acquire available licenses from the general license pool.

Licenses are assigned as soon as some backup services are turned on for a particular user in the Microsoft 365 / Google Workspace backup. A commercial SharePoint / Teams / Shared Drives license should be assigned manually for a domain before SharePoint/Teams backup will be turned on for any user in the domain. To assign SharePoint / Teams / Shared Drives license on the M365/Google > Domains click the name of the domain. On side panel click License Settings tab.

Click Assign.

Release Licenses

Microsoft 365 / Google Workspace licenses are released automatically if the user(s) are disabled or domain is deleted in Microsoft 365 / Google Workspace backup. Released licenses will be returned automatically in the Global Pool.

Additionally, Microsoft 365 / Google Workspace licenses are released in case of user deletion from Microsoft 365 / Google Workspace. A deleted user is marked with a (deleted) note.

For these users, an Inactive license status is displayed. These licenses can be easily found using the Unused filter on the Organization > Licenses page of Management Console.

SharePoint/Teams/Shared Drives licenses can be released manually. To release SharePoint/Teams/Shared Drives license on the M365/Google > Domains click the name of the domain. On side panel click License Settings tab.

Click Release License.

License Expiry

If a trial or commercial license expires and is not renewed and there are available licenses in the license pool, a Not available status is set to this license. If no valid paid or trial Microsoft 365 / Google Workspace licenses are assigned to domain users, and the last license expired 5 days ago, the following backup features will be locked:

  • Backup
  • Restore
  • Access to backup content on backup destination

There are no licenses available error message will be reported.

If there is at least one Microsoft 365 / Google Workspace license, backup for licensed domain users will be restore. Restore and access to backup content will be available for all domain users.

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