Licensing

To use the Microsoft 365 / Google Workspace Backup service, a separate subscription must be purchased for each user included in a domain intended for backup after the trial has expired. This subscription allows the backup of Mail (Exchange Online/Gmail), Drive (OneDrive/GDrive), Calendar, and Contacts. To manage subscriptions, the Organization > Manage Licenses and Products > Microsoft 365/Google Workspace permissions should be granted as the administrator permission on Organization > Administrators.

Important Changes for SharePoint, Microsoft Teams, and Shared Drives

• The licensing policy for existing providers who already use backup services for SharePoint, Microsoft Teams, and Shared Drives remains unchanged.
• Providers who start using the backup service for SharePoint, Microsoft Teams, and Shared Drives need to purchase a SharePoint/Teams/Shared Drives license for each domain they want to back up. One license covers both Teams and SharePoint for the same domain.
• If you are planning to use a custom domain in the Microsoft 365/Google Workspace access link, an Advanced Rebranding & Custom SSL license must be purchased.

Microsoft 365 / Google Workspace Licenses

The number of Microsoft 365 / Google Workspace (formerly Office 365 / G Suite) backup licenses you need to purchase depends on the number of domain users requiring backup/restore services. A single user license covers the following services for one user:

• Microsoft 365:

  • Exchange Online (including online archive or in-place archive)
  • OneDrive
  • Contacts
  • Calendar
  • SharePoint (requires an additional SharePoint/Teams/Shared Drives license per domain for providers who start using this backup service)
  • Teams (requires an additional SharePoint/Teams/Shared Drives license per domain for providers who start using this backup service)

• Google Workspace:

  • Google Mail
  • Google Drive
  • Contacts
  • Calendar
  • Shared Drives (requires an additional SharePoint/Teams/Shared Drives license per domain for providers who start using this backup service)

SharePoint, Teams, and Shared Drives Backup Services

The licensing policy has changed for all providers who start using this service:

• A SharePoint/Teams/Shared Drives license is now required for every domain where you are planning to back up SharePoint, Teams, and Shared Drives. A SharePoint/Teams/Shared Drives trial license should be assigned to a domain before enabling SharePoint/Teams or Shared Drives backup on the Dashboard for the first time.

To assign a SharePoint/Teams/Shared Drives license, proceed as follows:

1. Open the Management Console.
2. On the M365/Google Backup > Domains page, select the domain to which you want to assign a SharePoint/Teams/Shared Drives license.
3. Click Edit.
4. On the License Settings tab, click Assign for the SharePoint/Teams/Shared Drives license.

5. A trial or paid license will be assigned to the domain.

The trial license can be used only once for the domain. If you use the trial SharePoint/Teams/Shared Drives license, note that a trial license expires in 15 days. After the trial license expires, an available paid license (if any) will be assigned automatically.

Manage Licenses

As of Management Console 6.4.6, you can buy and release Microsoft 365 / Google Workspace and SharePoint / Teams / Shared Drives licenses at the domain level and Microsoft 365 / Google Workspace licenses at the user level. On M365/Google Backup > Domains, you can view licenses assigned to domains in the Licenses column.

The following license statuses are available in the Licenses column:

• Available. The number of available unused licenses (not assigned to users).
• Limit. The number of licenses manually granted to domains but not used (not assigned to users). These licenses are reserved and can only be used for the specified domains.
• Activated. The number of licenses that are currently in use.
• Expired. The number of expired commercial licenses.
• Trial. The number of trial licenses.

Select the domain whose licenses you want to manage, and then open the License Settings tab to select a license mode for the domain, limit the domain's usage of available Microsoft 365 / Google Workspace licenses (in manual mode), and assign or release available SharePoint/Teams/Shared Drives licenses.

To manage users' licenses, click the user group icon in the Users column. To assign a license to a domain user, click the user, then open the Licenses tab on the side panel.

The trial license can be replaced with a commercial license manually. To do this, click the Buy License button and proceed with the payment.

Trial Licenses

Trial licenses are available for all new users and expire in 15 days. A trial Microsoft 365 / Google Workspace license is assigned automatically to every new user as soon as their Microsoft 365 / Google Workspace backup is enabled. The trial licenses can be used only once. It is recommended to purchase and assign a commercial license before the trial license expires. Refer to Select a License Assigning Mode for details on how commercial licenses can be assigned after trial expiration.

Select License Mode

For Microsoft 365 / Google Workspace domains in the Management Console, you can select the license mode: Auto or Manual. You can change license settings in the Management Console on M365/Google Backup > Domains:

1. Select the domain to view domain settings on the side panel.
2. On the License Settings tab of the side panel, select the licensing mode:
   • Auto. The required number of licenses from the global pool will be shared automatically (except for the SharePoint / Teams / Shared Drives license, which always remains in manual mode). In this case, the number of licenses that can be used for auto-activation of new users will not be limited.
   • Manual. The number of licenses the domain can use will be specified manually. In this mode, you can assign or release the SharePoint / Teams / Shared Drives license. In this case, the number of licenses that can be used for auto-activation of new users will be limited to the specified number.

To automatically assign licenses granted to the domain to new users, use the auto-activation feature as described in the following articles for Google Workspace and Microsoft 365.

Manual Mode

To manage licenses, click Edit next to a domain. On the License Settings tab, select the Manual licensing mode. You can grant the required number of licenses to this domain.

To limit the number of available Microsoft 365 / Google Workspace licenses the domain can use, set the required value in the Limit column.

To assign a SharePoint / Teams / Shared Drives license, on M365/Google Backup > Domains, click the name of the domain. On the side panel, click the License Settings tab.

Click Assign.

Auto Mode

Auto mode means that all domains with the automatic license mode assigned will acquire available licenses from the general license pool.

Licenses are assigned as soon as some backup services are turned on for a particular user in the Microsoft 365 / Google Workspace backup. A commercial SharePoint / Teams / Shared Drives license should be assigned manually for a domain before SharePoint/Teams backup is turned on for any user in the domain.

To assign a SharePoint / Teams / Shared Drives license, on M365/Google Backup > Domains, click the name of the domain. On the side panel, click the License Settings tab.

Click Assign.

Release Licenses

Microsoft 365 / Google Workspace licenses are released automatically if users are disabled or the domain is deleted in Microsoft 365 / Google Workspace Backup. Released licenses are automatically returned to the global pool.

Additionally, Microsoft 365 / Google Workspace licenses are released when a user is deleted from Microsoft 365 / Google Workspace. A deleted user is marked with a (deleted) note.

For these users, an Inactive license status is displayed. These licenses can be easily found using the Unused filter on the Organization > Licenses page of the Management Console.

SharePoint/Teams/Shared Drives licenses can be released manually. To release a SharePoint/Teams/Shared Drives license, on M365/Google Backup > Domains, click the name of the domain. On the side panel, click the License Settings tab.

Click Release License.

License Expiry

If a trial or commercial license expires and is not renewed and there are no available licenses in the license pool, the license gets the Not available status. If no valid paid or trial Microsoft 365 / Google Workspace licenses are assigned to domain users, and the last license expired 5 days ago, backups are stopped for this domain, but access to backup data on the backup destination is still available. If no valid paid or trial Microsoft 365 / Google Workspace licenses are assigned to domain users, and the last license expired 15 days ago, the provider will be informed by email that the backup content and backup metadata will be removed in 75 days. This information will be visible in the Management Console. To keep your backup, purchase the Microsoft 365 / Google Workspace licenses before the deletion date.

If no valid paid or trial Microsoft 365 / Google Workspace licenses are assigned to domain users, and the last license expired 90 days ago, the following backup features will no longer be available:

• Restore
• Access to backup content on the backup destination.

Backup content and backup metadata will be removed from the backup destination.