Email Service

You can use the following services to send email notifications to your users:

• MSP360 email service (default)
• Custom SMT
  • Google
  • Microsoft 365
  • Amazon SES

There are 4 primary reasons for a custom SMTP or Amazon SES service:

• You can manage your own SPF records and handle email bounces yourself
• DMARC policies will not affect email delivery
• You can configure your own email policy
• You can access email statistics

The email service configuration helps you avoid situations when configured notifications are considered as spam.

Notification Delivery Issues

Cases where the Managed Backup is unable to deliver notifications are now detected and can be addressed accordingly. This ensures that any issues related to notification failures are reported and can be managed promptly.In case Managed Backup is unable to deliver notification email to one of specified email recipients, the following banner appears in the Management Console:

Click Details to see the affected email addresses.

You can unblock them in case you adjusted the email service settings.

To receive complete information on the issue for every email address, click the logs page to see all notification errors.

Configure Email Service

To configure the email service, proceed as follows:

1. Open the Management Console.
2. In the Settings menu, select Email Service.

3. Select the required email service, then specify custom settings. To learn more about custom settings, refer to the paragraphs below.
4. Once you are done, click Save Changes.

Configure MSP360 Email Service

MSP360 is our own email service based on Amazon SES. If you select the MSP360 email service, you do not need any further settings except the sender's email verification.

To use the MSP360 email service, proceed as follows:

1. Open the Management Console.
2. In the Settings menu, select Email Service.
3. Select MSP360.
4. Specify the required email address, then click Verify.

5. Once the email address is verified, click Save Changes.

Configure Custom SMTP Email Service

You can use your own SMTP service to send email messages to your users.

To use your own SMTP email service, proceed as follows:

1. Open the Management Console.
2. In the Settings menu, select Email Service.
3. Select SMTP.

4. Specify the mail server settings:

• In the Server field, enter your SMTP server address
• In the Port field, enter the port number
• Customize the SSL usage: select the SSL check box or leave it unselected. Refer to the table below to figure out which settings you need to specify for the correct operation of your SMTP server

Port	SSL Enabled	Connection Status
25	✔️	-
25	-	✔️
465	✔️	✔️
465	-	-
587	✔️	-
587	-	✔️
Custom port	✔️	Depends on server
Custom port	-	Depends on server
Empty port	✔️	✔️
Empty port	-	✔️

Configure SMTP Email Service for Google Workspace

For correct operation of email service using your SMTP server with Google Workspace email addresses (for example, smtp.gmail.com), specify one of the following settings:

Port	SSL Enabled	Connection Status
25	✔️	-
25	-	✔️
465	✔️	✔️
465	-	-
587	✔️	-
587	-	✔️

Configure SMTP Email Service for Microsoft 365

For correct operation of the email service with your SMTP server with Office 365 email addresses (for example, smtp.office365.com), specify one of the following settings:

Port	SSL Enabled	Connection Status
25	✔️	-
25	-	✔️
587	✔️	-
587	-	✔️

5. If your mail server requires authentication, enable it with the Authentication toggle button, then specify the authentication credentials.
6. In the Send test email to field, specify the email address for testing purposes. Note that this field is mandatory.
7. Once you are done, click Save Changes.

Configure Custom Amazon SES Email Service

If you have an Amazon AWS account, you can use your specific Amazon SES. This service may be useful when you need to send many email messages simultaneously, view email sending statistics, etc.

To use the Amazon SES email service, proceed as follows:

1. Perform steps 1-2 described in the Configure Email Service paragraph.
2. Select Amazon SES.

3. Select SES configured AWS account that was added to Management Console.

4. Proceed with the steps provided for the Amazon SES email service:

• Verify your email. Click Verify Email, then wait until your email address is verified
• Request production access. Once your email address is verified, your SES account is put into a sandbox. While your Amazon SES account is in the sandbox, several restrictions are applied:
  • You can only send mail to verified email addresses and domains, or the Amazon SES mailbox simulator
  • You can only send mail from verified email addresses and domains
  • You can send a maximum of 200 messages per 24-hour period
  • You can send a maximum of 1 message per second

4. Send a test email through SES to the specified email address.

5. Once you are done, click Save Changes.