Frequently Asked Questions

Find the answers to questions typically asked by users:

Q: How to access Google backup if the following event is reported Sign in with Google temporarily disabled for this app...?

A: Please, perform the following steps to add MSP Google Apps Backup to the trusted application list:

  1. Sign in to with your super administrator.

  2. Click Main Menu > Security > Access and data control > API Controls > Manage Third-Party App Access

  3. Add two MSP Google Apps Backup web applications with the following OAuth Client IDs to the trusted applications:


The following access type should be selected for both applications: Trusted: Can access all Google Services

After you have added both applications you can see them in Connected apps grid with Trusted status

Q: How to make sure that Shared Drives are included in backup?

A: To make sure that all the Shared Drives are included in backup routine or to remove excessive ones, select Shared Drives in the horizontal menu bar.

Shared Drives backup requires SharePoint/Teams/SharedDrives license for every backed up domain. If you cannot see some drive data, check whether you have enough valid licenses to backup shared drives.

I tried to delete data, but did not succeed. What should I do?

Make sure you specified an aletrnate email address. For security reasons, you are not allowed to delete any data unless the alternate email address is specified.

To learn how to add or edit an alternative email address, refer to the Account Settings chapter.

Q: What is a Task Manager and how do I use it?

A: A task manager is a management tool of the Google backup that allows you to manage registered tasks: run backup jobs, pause or cancel them.

To open the task manager, select Task Manager in the account menu to the right of the horizontal bar:

Task Manager provides you with all important information regarding the backup process:

  • User Name. Name of the user currently being backed up
  • Service Type. Name of the service being backed up (i.e. Mail, Drive, Contacts, Team Drives, etc.)
  • Task. The type of task (i.e. Backup, Restore, Deletion)
  • Start Time. Task starting time
  • Duration. Task duration
  • Status. Current task status (Running, Finished, Failed, Queued)
  • Progress. A progress bar for selected task
  • Actions. Available actions for this task (Cancel, Pause, Restart).

Q: How do I schedule an Email Report?

A: To schedule the e-mail report on your current backup activity, proceed as follows:

  1. In the user menu click Reporting, and then select Reports.

  2. Switch to the Email Report tab.

  3. Enable Email Report.

Specify email report settings. The following settings are available:

  • Contact Email. The email address where reports are to be sent
  • Time zone. Preferred time-zone (in UTC format)
  • Send time. Time of a day when a report is sent
  • Report period. Select the preferred email report period. The following periods are available:
    • Daily
    • Weekly
      • Day of week
    • Monthly
      • Day of the month.

Once you are done with settings, click Save.

Q: I tried to download exported PST file, but the download is incomplete or does not start. What should I do?

A: Try to download exported file directly from the backup storage or in case you are using MSP360 (WASABI) or MSP360 (Amazon S3) backup destination try to reduce the size of the PST file by splitting the large export task into multiple smaller ones.

To directly download the exported PST file, follow these steps:

  1. Enable Allow Download of Exported PST Files Directly from the Backup Storage setting on the General tab of Account menu as described in Account Settings chapter.

  1. Perform export to PST task.

  2. Find the path of the exported PST file by clicking the 'Copy Location Path' button:

  1. Use your backup storage web console or freeware MSP360 Explorer application download the PST file using the copied locatopn path.