Account Settings

To manage the account settings (except for the Provider account), click the account icon to the right of the horizontal menu bar to access the Account menu.

Click My Account. On the user account side panel you can configure your account settings.

The following settings are available on General tab:

• Email. Specifies the email you use to register your contact. All product notifications and reports will be sent to this email address. Note that email address cannot be changed within the Account Settings
• Phone. Specifies the contact phone number.
• Build. Specifies Microsoft 365 / Google Workspace (formerly Office 365 / G Suite) product version.
• Allow Download of Exported PST Files Directly from the Backup Storage. Specifies a possibility to download exported PST files directly from backup storage, e.g., by means of CloudBerry Explorer. You should set a password to protect PST Files completed after the password is set. Downloaded archives can be unzipped locally with the standard tools using the password.
• Keep PST Files For. Specifies retention policy for exported PST Files.

You can perform the following actions on the General tab:

• Assign a retention policy
• Delete your backup. This operation removes all information about your backup. Backup data can remain in your backup storage for a short period until the deletion operation will be complete.
• Create retention policy for exported PST files.
• Delete account. All data related to this domain users / user backups will be cleared. Users' backup will remain in the backup storage and will be kept according to assigned retention policy.

If your backed up domain is deleted by mistake, you can access your backup account with an alternate email address to restore the backup content.

The following actions can be performed from the Alternate Account tab:

• Configure your alternate account
• Reset or change alternate account password
• Delete account
• Delete alternate account
• Enable Two-Factor Authentication

Edit Your Contact Info

In the General tab, specify your phone number if required. Note that email address cannot be changed within the Account Settings.

Alternate Email Address

Specify an alternate email address. For security reasons, it is required for deleting data of domain users and adds another security layer to the accessibility of the backup content. It is recommended to use a strong password for this alternate email. Save your contact info to apply. Visit your mailbox to verify the alternate email address as described below.

Verify alternate email address:

1. Visit your mailbox to verify the alternate email address.
2. In Alternate email address verification email click Activate email. Check your spam filters in case you cannot see this email.

Now your alternate email is ready to be used.

Delete Account

To Delete Your Account

1. Select My Account in the user menu to the right of the horizontal menu bar.

2. Click Delete Account. Confirm deletion.

Delete Alternate Account

To Delete Your Account

1. Select My Account in the user menu to the right of the horizontal menu bar.

2. On the Alternate Account tab click Delete Alternate Account. Confirm deletion.

Delete Backup Data

To Delete Your Backup Data

1. Select My Account in the user menu to the right of the horizontal menu bar.

2. On the General tab click Delete Backup.

3. In the Delete Backup dialog, select the data to delete, and confirm the data deletion by entering the alternate email password. In case you have a backup storage with enabled Object Lock (Immutability), the deletion is not available. Contact your cloud storage provider support for assistance.

4. Click Delete. Confirm deletion

Two-Factor Authentication

Two-Factor Authentication is a process that involves two authentication methods performed one after the other to verify that the side that requests access is what they are declared to be. Google Workspace enables Two-Factor Authentication to prevent possible security issues.

To enable Two-Factor Authentication:

1. In the Alternate Account tab, click Enable Two-Factor Authentication.
2. Scan the QR code with any compatible application such as Google Authenticator, Microsoft Authenticator, Authy, etc., then specify the numbers displayed in the authentication application to the verification code field..
3. Confirm the enabling Two-Factor Authentication by entering the alternate email password. Click Validate.