Ticket Settings

Configure settings to apply them to tickets created for Backup and RMM Agents.

To configure ticket settings, perform the following:

1. Open the Management Console.

2. In the Settings menu, select ConnectWise PSA.

3. On Ticket Settings tab, select general settings on how to handle tickets

4. Select how the backup tickets will be created or closed.
   • Reopen tickets
   • Always create new tickets
   • Update open tickets and create new ones if they are closed
5. Save the settings.