RMM Alerting

RMM Service features a range of alerts to notify the provider and/or administrators about the network infrastructure nodes (servers and workstation) with the installed RMM Agent instances. This feature requires a special license. The following information is now reported in the Management Console UI on the RMM > Remote Management grid.

  • CPU Usage
  • Memory Usage
  • Used Disk Space
  • Update
  • Antivirus
  • Incorrect System Time
  • S.M.A.R.T issues

The event summary on managed computers is displayed on the Remote Management widget on the Home (dashboard) page.

Specified recipients can receive email notifications about events and failures on computers with the installed RMM Agent instances. These settings can be configured for all companies or for specific ones.

How RMM Alerting Works

Depending on the severity of a reported event, the following computers with the installed RMM Agent instances are available:

  • Healthy. This state means that the computer is online and no monitored problems or warnings are found
  • Warning. This state means that warnings related to one or more of the selected alert types are detected. Warnings appear on the Remote Management widget on the Home (dashboard) page and are displayed in the grid on the RMM > Remote Management for the affected computer
  • Problem. This state means that a problem or failure related to one or more of the selected alert types is found. Reported problems appear on the Remote Management widget on the Home (dashboard) page and are displayed in the grid on the RMM > Remote Management for the affected computer. Email notification is sent to all recipients, specified on the global or company notification settings fo RMM Notifications as described below.
  • Offline. This state means that a computer is not available for Remote Management. The computer can be turned off or a proper RMM Agent version is not installed on it. This information appears on the Remote Management widget on the Home (dashboard) page and is displayed in the grid on the RMM > Remote Management for the affected computer.

The following pre-defined thresholds are used as triggers to create and then report an event:

Alert Type Healthy Warning Problem
CPU Usage CPU usage for 5 minutes < 70% CPU usage for 5 minutes > 70% CPU usage for 5 minutes > 90%
Memory Usage Memory usage for 5 minutes < 70% Memory usage for 5 minutes > 70% Memory usage for 5 minutes> 90%
Used Disk Space Used Disk Space < 70% Used Disk Space > 70% (any of disks) Used Disk Space > 90% (any of disks)
Antivirus Antivirus is running * Antivirus automatic updates are turned off
* Antivirus out-of-date
* Antivirus is disabled
* Only Windows Defender found (basic protection)
Antivirus not found or not running
Update The latest Windows update is installed Available Windows updates found Windows Update not found or not running
System Time - - System Time differs from the time on the server by more than 5 minutes
S.M.A.R.T. - - One or more S.M.A.R.T. attributes are critical

Refer to Alert Generating Logic below for details on how the event is created and processed.

Alert Generating Logic

The RMM Agent compares current information with the information received from the previous period. Each period lasts 10 minutes.

Alerts are generated only if the new state changes to Problem.

Alerts are not generated:

  • if no previous states are present, so the comparison is impossible
  • if the current state is the same comparing to a previous one

A separate alert will be generated for any type of event. The alert is sent to RMM Service. RMM Service handle the alerts received from RMM Agent and sends email notifications according to the global or company notification settings. Problem, Warning and Offline states are reported:

  • On the Home (dashboard) page of the Management Console

*In the grid on the RMM > Remote Management in the RMM column for the affected computers

You can filter events by the company and by alert severity:

  • Warning. Displays all computers with warnings
  • Problem. Displays all computers with problems and failures
  • All. Clears the filter

RMM Notifications

RMM Notifications can be configured for all companies or for specific company. Global settings are applied to all computers which not assigned to the company with the company-specific RMM notification settings.