About RMM Service

RMM Service is a solution that offers a powerful management and monitoring service for IT infrastructure of any size and complexity. The solution is based on the client-server architecture.

Generally, all RMM Service features can be divided into three modes:

Key Features

Windows

  • Monitoring and management tools:
    • IT infrastructure monitoring and assessment
    • Starting or stopping services, processes, and Hyper-V virtual machines on remote computers
    • PowerShell script execution and interruption on remote computers
    • Windows Update policy
    • Remote registry editing
    • Software updates on remote computers and software uninstallation
    • Data management on remote computers
    • Group actions on multiple computers
    • Group action schedules
  • Alerts:
    • CPU Usage
    • Memory Usage
    • Used Disk Space
    • Windows Updates
    • Antivirus
    • Incorrect system time
    • S.M.A.R.T issues
    • Server if offline
    • Hardware changes
    • Software changes
    • High CPU temperature
    • Group operations for remote computers (PowerShell script run)
    • Connection loss for workstations and servers
  • Asynchronous processing
  • Automatic reconnecting on timeouts
  • Support for HTTPS
  • Support for encryption and 2FA

Linux (BETA)

  • Monitoring tools:
    • Computer Info
    • Task Manager
    • Installed software
    • Patch Management
    • HDD Info
    • Printers
    • Diagnostic crash reports
  • Run/kill process, Start/stop daemons
  • Alerting:
    • CPU Usage
    • Memory Usage
    • Used disk space
    • Incorrect time
    • CPU Temperature
    • S.M.A.R.T.
    • Software changes
    • Connection loss

macOS (BETA)

  • Monitoring tools:
    • IT infrastructure monitoring and assessment
    • Monitoring services, processes
    • Diagnostic Crash Reports
    • macOS updates: available and installed
    • Available printers
  • Alerts:
    • CPU Usage
    • Memory Usage
    • Used Disk Space
    • Incorrect system time
    • S.M.A.R.T.
    • Software changes
    • Connection loss
    • High CPU temperature
  • Run/kill process
  • Start/stop daemons

RMM Service Licensing

The RMM requires a RMM + Connect license for every administrative account that uses the RMM service and/or Connect (formerly Remote Desktop).

Grant your administrators with these licenses. To do this, proceed as follows:

  1. Open the Management Console.
  2. In Organization, select Administrators.
  3. In the License (RMM/Connect) column, find the administrator(s) you intend to grant RMM service access, then click Grant.

RMM Installation

To include computers of the IT infrastructure in the monitoring or management solution, install the RMM Agent on every instance that is subject to monitoring/management. Read about the installation in the chapters below: