RMM Service

The RMM Service is a new solution that provides an enhanced monitoring and alerting service for customer IT infrastructure along with advanced management tools. This feature requires licensing. An RMM Agent should be installed on every instance that is a subject of management/monitoring.

Generally, all RMM Service features can be divided into two modes:

Key Features

RMM Service key features are:

  • Monitoring and management tools:
    • IT infrastructure monitoring and assessment
    • Starting or stopping services, processes, Hyper-V virtual machines on remote computers
    • PowerShell script execution on remote computers
    • Remote registry editing
    • Software updates on remote computers
    • Data management on remote computers
  • Alerting services. The following alerts can be generated in case of any problems or failures related to:
    • CPU Usage
    • Memory Usage
    • Used Disk Space
    • Windows Updates
    • Antivirus
    • Incorrect system clock
    • S.M.A.R.T issues
  • Group operations for remote computers (PowerShell script run)
  • Asynchronous processing
  • Automatic reconnecting on timeouts
  • HTTPS, encryption, and 2FA support

RMM Service Licensing

The RMM service requires a RMM + Remote Desktop license for every administrative account that uses the RMM service and/or Remote Desktop.

For Remote Desktop licenses already granted, they can be released. Then, if you do not intend to continue using these licenses, disable the Auto-Renew for these licenses on Organization > Licenses. The provider is granted access to RMM Service by default, but if you plan to delegate the RMM Service management to one of the administrators, grant the Remote Management permission to this administrator.

This license comes with a 15-day free trial

RMM Service Installation

The RMM Agent is a software instance that must be installed on every remote computer that is a subject of monitoring or management. For more information, refer to the Install RMM Service section.