About RMM Service

RMM Service is a solution that offers a powerful management and monitoring service for IT infrastructure of any size and complexity. The solution is based on the client-server architecture.

Generally, all RMM Service features can be divided into three modes:

This mode is not currently supported for computers running macOS

Key Features

Windows

  • Monitoring and management tools:
    • IT infrastructure monitoring and assessment
    • Starting or stopping services, processes, Hyper-V virtual machines on remote computers
    • PowerShell script execution and interruption on remote computers
    • Remote registry editing
    • Software updates on remote computers and software uninstallation
    • Data management on remote computers
    • Group actions on multiple computers
    • Group action schedules
  • Alerts:
    • CPU Usage
    • Memory Usage
    • Used Disk Space
    • Windows Updates
    • Antivirus
    • Incorrect system time
    • S.M.A.R.T issues
    • Server if offline
    • Hardware changes
    • Software changes
    • High CPU temperature
    • Group operations for remote computers (PowerShell script run)
  • Asynchronous processing
  • Automatic reconnecting on timeouts
  • Support for HTTPS
  • Support for encryption and 2FA

macOS (BETA)

  • Monitoring tools:
    • IT infrastructure monitoring and assessment
    • Monitoring services, processes
    • Diagnostic Crash Reports
    • macOS updates: available and installed
    • Available printers
  • Alerts:
    • CPU Usage
    • Memory Usage
    • Used Disk Space
    • Incorrect system time
    • High CPU temperature (by category)
  • Automatic reconnecting on timeouts

RMM Service Licensing

The RMM requires a RMM + Connect license for every administrative account that uses the RMM service and/or Connect (formerly Remote Desktop).

You can release Connect (formerly Remote Desktop) licenses that were previously granted. If you do not intend to continue using these licenses, disable the Auto-Renew for these licenses on the Organization > Licenses page. The provider is granted access to RMM Service by default, but if you plan to delegate managing permission of RMM Service to one of the administrators, grant the Remote Management permission to this administrator.

RMM Installation

To include computers of the IT infrastructure in the monitoring or management solution, install the RMM Agent on every instance that is subject to monitoring/management. Read about the installation in the chapters below: