Update RMM Agent

RMM Agent updates ensure that your users' computers are continuously kept up to date with new features and security updates: the optimum way to ensure users are running the best version of RMM Agent possible. Doing this will also protect against loss of data among other potential issues.

To Update the RMM Agent

  1. Open the Management Console.
  2. Click Downloads.
  3. In the side panel, create a new build for the latest version. For testing purposes, select the Sandbox version, for public usage, click Make Public.
  4. RMM Agent instances will be automatically updated next time the target computers appear online.

To make sure automatic updates are enabled, switch to the Options tab in the Downloads panel and make sure the Allow Automatic Updates check box is selected.

Force Update On Selected Computer

In case you need to perform a forcible update of the RMM Agent on a specific computer, proceed as follows:

  1. Open the Management Console.
  2. In the RMM menu, select Remote Management.
  3. Find the target computer.
  4. Click the gear icon to the right.
  5. Select Force Update.

  1. In the Force Update PC... dialog box, click the public build you need to install.

  1. Click Update.

Force Update on All Computers

In case you need to perform a forcible update of the RMM Agent on all managed computers, proceed as follows:

  1. Open the Management Console.
  2. In the RMM menu, select Remote Management.
  3. Click the group action icon.
  4. Select Force Update for Computers.

  1. In the Force Update dialog box, select the public or sandbox build you need to install.

  1. Click Update.