Connect Agent Authorization by End-User
This article is intended for Windows computers only. After the Connect Agent is downloaded and installed on a new computer by the end user of this computer, this computer appears in the Management Console with Pending status. This computer needs to be authorized. In addition to authorization using the Management Console, as of Managed Connect 3.5, an administrator who has access to the company in which the new computer is planned to be included or an administrator who has access to all companies can delegate authorization to the end-user on the new computer.
In this case, the administrator creates a dedicated user in Organization > Users for this purpose. Using existing users who have access to other Agents is not recommended for security reasons. If the created Management Console user is later granted another Agent license, it is recommended to reset the password for this user. This data should be sent to the end user along with the download link and instructions on how to authorize the Connect Agent.
If the administrator wants to revoke authorization, the dedicated user should be deleted.
Instruction on how to Authorize Connect in Managed Connect Agent
- Download the Connect Agent using the received download link and install it.
- Open the Managed Connect Agent.
- On the Allow Remote Control tab, click the Authorize link.
- Enter the provided username and password of the Management Console user.
- Click Authorize.
Successful authorization will be confirmed with the following message:
