Licensing

To use remote desktop connection with Connect to the managed computers the administrative account needs one of the following:

• RMM + Connect license. Allows multiple simultaneous connections to all computers you manage + RMM service usage.
• Connect licenses. Allows multiple simultaneous connections to all computers you manage.
• Backup license. For computers with assigned backup licenses, you can connect using a web browser connection through the Management Console without needing a separate Connect license. Connect is available for free in this case.

License Management

• If you already have a Connect (formerly Remote Desktop) license and plan to purchase an RMM + Connect license or use a web browser connection (based on the Backup license), you can release the Connect license.
• If you are not planning to reuse the released Connect license, you can disable Auto-Renew for it in Organization > Licenses.

These licenses come with a 15-day free trial.

Purchase Licenses

1. In the Management Console, navigate to Organization.
2. Select Licenses.

3. Click Buy New Licenses.
4. Select the required amount of Connect or RMM + Connect licenses.
5. Click Buy.
6. Once the required licenses are purchased, proceed with using Connect.