This article is intended for Online Backup providers who want to start using Connect.
You can enable remote desktop access with Connect to all end-user computers for authorized administrative accounts (Service Provider and Administrators). This feature requires licensing. One Connect or RMM + Connect license is required for every administrative account that will use the remote desktop connection feature. Every license allows unlimited simultaneous connections.
To enable connections for Connect, proceed as follows:
- In the Management Console, select Settings.
- Select General.
- Select the Enable Remote Access for all computers check box.
Once you have read the instructions, select the I accept the associated risks check box, then click Enable Connect.
Remote desktop connection cannot be established if incoming connections are disabled on the remote computer. If this is the case, prompt remote user to clear **Prevent Incoming Connection check box on Options > Incoming Connections > Security.