About Connect

MSP360 Connect (formerly Managed Remote Desktop) is a management tool for secure remote desktop connections between two instances and integrated with Managed Backup Service.

Connect requires licensing

Required Permissions

To use Connect the Enable Remote Control using Connect option should be enabled in Settings > General. The following permissions are required for tag management:

• Remote Connection. This permission allows using Connect as a solution for remote access and management of users' computers. Requires also Remote Management permission enabled to use Connect from Management console to use Web Connect from Computers grids.
• Direct (Authorized) Access for Connect. This permission allows pre-authorize joining all active sessions without any additional confirmation by remote computer user. Requires Remote Connection permission enabled. To learn more, refer to the Direct Access section.
• Remote Management. Admins granted this permission are allowed to manage users' and companies' settings remotely and have access to the Computers grids. This permission is required to use Web Connect from Computers grids.

Key Benefits

• Centralized configuration management in Management Console on global or company levels as of Connect 3.4
• Possibility to connect remote computers directly from Computers grid
• Reliable connection
• Proxy authentication
• Connect installation in Unattended Access mode (silent installation)
• Access to current Windows active session with Attended PIN Access. Remote computer user can now see information on the account who is trying to establish a connection
• Direct (authorized) Access feature to join active sessions without additional confirmation by dialog or PIN. Remote computer user can now see information on the account who is trying to establish a connection
• Unattended access with ability to control screen and block input devices (as of Connect 3.4 supported also for web browser connections)
• File Transfer (as of Connect 3.4 supported also for web browser connections)
• Possibility to paste text (e.g.passwords) on a remote computer even if the clipboard sharing is disabled
• System Sound Transfer
• Two-way chat
• Meetings with ability to mute/exclude participants
• Encrypted Sessions
• Remote Printing
• Automatic updates
• Security options: Encryption, 2FA (Two-factor authentication) support, and custom password