About Connect

MSP360 Connect (formerly Managed Remote Desktop) is a management tool for secure remote desktop connections between two instances and integrated with Managed Backup Service.

Connect Licensing

Connect requires a Connect or a RMM + Connect license for every administrative account who will use Connect and /or RMM service.

How It Works

Connect functions as follows: two software instances are installed on two different computers: a client and host (target). One of two instances initiates a remote desktop connection to the other computer and, once permitted, operates the host and communicate with the user on the opposite end.

Key Benefits

• Easy configuration
• Reliable connection
• Proxy authentication
• Connect installation in Unattended Access mode
• Access to current Windows active session with Attended PIN Access
• Unattended access with ability to show black screen and disable remote input
• File Transfer
• System Sound Transfer
• Two-way chat
• Meetings with ability to mute/exclude participants
• Geographic Optimization
• Encrypted Sessions
• Remote Printing
• Client/Host Auto-Update
• Client/Host Security (2FA (Two-factor authentication) support and custom password))