Direct Access

Direct (authorized) access to active sessions allows you pre-authorize joining all active sessions without any additional confirmation by remote computer user. This feature requires Connect version 3.4 or later. Select this option to allow direct access to active sessions without any additional confirmation for authorized accounts. This option can be enabled on a global or company level.

To manage this feature, the Products > Direct (Authorized) Access for Connect permission should be granted as the administrator permission on Organization > Administrators.

Enable Direct Access for All Companies

To enable direct (authorized) access, proceed as follows:

1. Open the Management Console.
2. In the Settings menu, select Global Agent Options.
3. Select the Connect tab.
4. Select Direct (authorized) access check box.

5. Save changes. Now the direct (authorized) access is enabled for all companies excluding the companies with custom Connect settings.

Disable Direct Access for All Companies

To disable direct (authorized) access, proceed as follows:

1. Open the Management Console.

2. In the Settings menu, select Global Agent Options.

3. Select the Connect tab.

4. Clear Direct (authorized) access check box.

5. Save changes.

Enable Direct Access for Selected Company

To enable direct (authorized) access for the company, proceed as follows:

1. In the Organization menu, select Companies.
2. In the table, find the company you want to edit, then click Edit.
3. On the side panel select the Connect Agent Options tab.
4. Select Direct (authorized) access check box.

5. Save changes. Now the direct (authorized) access is enabled for selected company.

Disable Direct Access for Selected Company

1. In the Organization menu, select Companies.
2. In the table, find the company you want to edit, then click Edit.
3. On the side panel select the Connect Options tab.
4. Clear Direct (authorized) access check box.

5. Save changes.