Network Diagnostic Tool

Starting from Backup Agent 8.1.2 a Network Diagnostic Tool is introduced as s built-in Network Diagnostic Tool to help identify connectivity issues. The tool checks:

• Accessibility of Backup, RMM, and Connect services
• DNS name resolution
• SSL/TLS connection establishment
• Certificate validity
• Associated IP addresses

Network Diagnostic Tool in Backup Agent

To perform a network diagnostic:

1. Open the Backup Agent on the target machine.
2. In the Tools menu, select Network Diagnostic.

Use this tool to identify and troubleshoot connectivity or certificate issues affecting Agent communication. After the check is complete, the results appear on the screen.

The same results are also logged for further analysis.