Connect to Computers

As of version 6.3.5 of Management Console, the beta version of a new Web Connect user interface is introduced for connection to the remote computers. This beta version has limited finctionality. For full functionality, use the access by desktop version. With new Web Connect, the following features are available:

• Web access to Windows Remote Host with Connect 3.2 (for prevouus versions a classic user experience is only available)
• Web access to several remote host in parallel
• Web access in full screen mode
• Support for uUnattended access and joining to active user session by PIN / Dialog
• Web access of multiple administrators in parallel
• Chat with remote host in broeser window

Create Connection (Classic User Experience)

1. In the Management Console, select Computers.
2. Select Remote Management.
3. In the list of computers, find the required one, then click the plug icon.

4. If unattended access is allowed on the remote computer and another user is not working on the remote computer, wait until the connection is established. If Use Custom Password option is selected, you will be prompted to enter the custom password. Now you can copy and paste the password to the Password field. Then you will be prompted to enter the Windows Logon credentials.

5. If another user is already working on the remote computer, select one of the options:

   • Connect using Windows logon credentials. The remote user session will be terminated.
   • Join an active Windows session. The remote user will be prompted to allow the connection. The following approval options can be configured in Options > Incoming Connections with Join Windows session approval method:
     • PIN. You will be prompted to enter the received PIN code to connect
     • Dialog. Connection can be established without PIN if the connection is approved by the remote user
     • Dialog and PIN. You will be prompted to enter the received PIN code to connect if the connection is approved by the remote user

   In case the remote user allows you join this active session, depending on the selected approval method you will receive the PIN code as a confirmation to use it for connection or will be joined without PIN. In case the remote user does not make any action, the connection will be declined by timeout.

Remote desktop connection with Connect cannot be established if incoming connections are disabled on the remote computer. If this is the case, prompt the remote user to clear Prevent Incoming Connection check box on Options > Incoming Connections > Security.

Create Connection Using Web Browser (Enhanced User Experience (BETA))

1. Open the Management Console.
2. In Computers, select Remote Management.
3. Enable Beta version.

4. In the list of computers, find the required one, then click the web browser icon in the Connect column to select Connect using web browser option. Connection appears in another browser tab.

4. If unattended access is allowed on the remote computer and another user is not working on the remote computer, wait until the connection is established. If Use Custom Password option is selected, you will be prompted to enter the custom password. Now you can copy and paste the password to the Password field. Then you will be prompted to enter the Windows Logon credentials.

5. If another user is already working on the remote computer, select one of the options:

   • Connect using Windows logon credentials. The remote user session will be terminated.
   • Join an active Windows session. The remote user will be prompted to allow the connection. The following approval options can be configured in Options > Incoming Connections with Join Windows session approval method:
     • PIN. You will be prompted to enter the received PIN code to connect
     • Dialog. Connection can be established without PIN if the connection is approved by the remote user
     • Dialog and PIN. You will be prompted to enter the received PIN code to connect if the connection is approved by the remote user

   In case the remote user allows you join this active session, depending on the selected approval method you will receive the PIN code as a confirmation to use it for connection or will be joined without PIN. In case the remote user does not make any action, the connection will be declined by timeout.

Remote desktop connection with Connect cannot be established if incoming connections are disabled on the remote computer. If this is the case, prompt the remote user to clear Prevent Incoming Connection check box on Options > Incoming Connections > Security.

Manage Connection Using Web Browser (BETA)

To manage the established connection, use the menu on the top of the screen.

The following actions are available:

1. You can pin or unpin the menu with the pin button

2. Use CTRL+ Alt+Delete to access the following menu:

   • Lock. Stops others from accessing a computer until the user signs back in.
   • Switch User. Enables another user to use the computer without closing all applications and windows of the current user. These remain open in a suspended state -- not visible to the new user -- for when they switch back to the previous user.
   • Sign Out. Signs the user out of their account; closes all applications windows.
   • Change Password. Enables user to change password when using an offline account on their PC. Can't reset forgotten passwords here, however, as the user must know the current one to change it.
   • Task Manager. Brings up the Task Manager Windows tool for managing the running of the applications, processes and services.

3. You can chat with remote user

4. You can toggle to full-screen mode. To exit full screen mode, click *Esc.

5. You can close the connection