Manage Users

For details on how to manage users in Management Console refer to Manage Domain Users. This chapter is intended for Microsoft 365 Backup administrators and covers the following topics:

• Add Users
• Manage Users and Groups
  • Configure Backup Options
  • Configure Backup Options for Multiple Users or Groups
  • Configure User Permissions
  • Retention Policy
  • Export to PST
  • Delete Backup Content
  • Delete Backup Content

Add Users

To add new users/groups (Microsoft 365 Groups) to Microsoft 365 / Google Workspace Backup, open the dashboard, and on Users in Actions menu select Sync domain. Users will be added automatically.

Withthis menu you can:

• Sync Domain. Add all actual domain users to the user grid.

• Add All to Backup. Add all actual domain users to backup.

• Export to CSV. Export all actual domain users to comma-separated value file.

• Use Groups. Navigate to the list of Microsoft 365 Groups to manage backup for them

Shared mailboxes and public folder mailboxes are also added and synchronized along with regular mailboxes. Every shared mailbox or public mailbox requires 1 user backup license.

You can enable all or specific users to configure backup for them.

Manage Users and Groups

To manage users/groups of your domains or separate users, included in Microsoft 365 / Google Workspace Backup, select Users in horizontal menu bar of the dashboard.

All users/groups are listed in the grid. Headers are active grid elements which allow you to sort lists according to specified criteria. You can select multiple users or user groups to configure backup for them.

The grid contains the following data:

• User/Email. User displayed names and email addresses. Global Microsoft 365 administrators are marked with star sign.

• Last Backup. Date and time of last backup

• Backup Size. User backups size on storage

• Backup License. Backup license status for user. The following statuses are available:

  • Assigned. This status means that the license is assigned to the user and is active. This status is painted green
  • Not available. This status means that license is either deleted or expired. To learn more about licenses, refer to the Licensing chapter
  • Inactive. This status means that backup service is switched off for current user and license is not used.

• Retention Policy. This status specifies whether the default or custom retention policy is used.

• User Groups filter can be used to select:

  • users outside any group (Not in Groups),
  • users included in specific Microsoft 365 group, distribution list, or mail enabled security group
  • all users (All Users). This option clears the filter.

• User / Domain filter can be used to select:

  • All - all users. This option clears the filter
  • Users in Domain - all users included in backed up domain
  • Users Not in Domain - all users with configured backup that resides outside backed up domain
  • Blocked/suspended Users - all users with sign-in blocked or suspended status

• The following statuses can be used to filter data:

  • All - all users. This option clears the filter
  • Backup On - all users WITH configured backup
  • Backup Off - all users WITHOUT configured backup
  • Non-Domain with Backup - all users with configured backup that resides outside backed up domain
  • Blocked/suspended - all users with sign-in blocked or suspended status

Also, you can use search to filter the users by search expression. Type the search expression in the Enter Search Request box and click the search icon.

Icon Explication

Users grid contains a set of controls which can be used to manage settings. Learn grid icons and their meaning.

Icon	Description
	Mail backup settings for selected user
	OneDrive backup settings for selected user
	Contacts backup settings for selected user
	Calendar backup settings for selected user

Configure Backup Options for Selected User

To configure backup options for one user, select this user in the grid, then click Configure Backup to configure backup services for this user in the pane to the right.

Depending on Auto-activate new users settings, added new users can be enabled or disabled in the grid. To configure the backup for the disabled user turn off the disable state for this user in the pane to the right, then enable backup for the following Microsoft 365 services: Mail, Drive, Contacts, and Calendar. Once you are done, click Save.

Configure Backup Options for Multiple Users or Groups

To configure backup options for multiple users or groups, select required users/groups in the grid, then click Configure Backup to configure backup services for these users in the pane to the right. You can use filters above the grid to simplify the user search process. select required users/groups in the grid, then click Configure Backup to configure backup services for these users in the pane to the right. You can use filters above the grid to simplify the user search process.

To disable multiple users or groups, select required users/groups in the grid, then click Configure Backup and turn off enabled status for these users/groups (main selector). All backup services will be disabled for these users/groups. Microsoft 365 / Google Workspace licenses will be released for these users.

To resume backup services for the disabled users, turn off the disabled status for these users (main selector), then enable backup for desired backup services. Microsoft 365 / Google Workspace licenses will be assigned again for these users, if available.

Once you are done, click Save.

Configure User Permissions

To configure user permissions for one user, select the required user, then click Permissions. In the pane to the right select the user permissions and an alternate account required to validate some operations, e.g., deleting the user's backup content.

The following permissions are available:

• Sign In. Enable this option to allow users (except for Global Microsoft 365 administrator which is granted with this permission by default) to sign in to console and view their settings
• Restore. Enable this option to allow selected users to restore data from the backup content.

Also you can enable and configure alternate account for selected user. Once you are done, click Save. To configure permissions for multiple users, select required users to apply permission configuration to them, then click Permissions. Use right pane select user permissions and set an alternate account for these users. Once you are done, click Save.

Retention Policy

To configure assignment of retention policies created according to Retention Policy chapter, select the required user(s) and click Retention Policy.

In the pane to the right, select the existing retention policy for selected user(s) as described in Retention Policy chapter.

Export to PST

To export copies of messages, calendar events, and other items for selected user to PST (personal storage table) file, select the required user(s) and click Export To PST. Export task will be created. You can monitor this task in Task Manager. After the task is complete, you will be notified by email. Notification will contain a link to the backup storage folder with exported PST file. You can download exported PST file using this link. Alternatively, you can download exported PST file from the Reporting > Export Results.

Refer to Export to PST chapter for details.

Export to CSV

To export users data to CSV (comma-separated values) file, select the required user(s), then click Actions menu and select Export To CSV. The Users.csv file will be exported to your Downloads folder.

Delete Administrative Account

To delete administrative account:

1. Open Dashboard.
2. In account menu click My Account.
3. Click Delete Account on the bottom of side panel.
4. Confirm account deletion by clicking Delete. All data related to the domain users / user backups will be cleared, but user backups will not be deleted from the backup storage

Delete Backup Content

To delete backup content for one or multiple users, select the required user(s), then click Delete Backup.

1. In the right pane, select Microsoft 365 services to be deleted from backup contents.
2. Specify the alternate email address. Deletion operations require setting up an alternate email address.
3. Click Delete. The backup content will be deleted from backup storage