Install RMM Agent

Download RMM Agent

First, make sure you have the latest public RMM Agent version available for installation. To do this, proceed as follows:

1. Open the Management Console.
2. Select Downloads and open the RMM tab

4. Click the download icon to download RMM Agent installation package or expand the actions control next to it to select one of the appropriate options:
   • Copy link to copy download link to the clipboard
   • Copy installation package to copy installation script to the clipboard
   • Delete installation package to remove installation package

Required Components

The RMM Agent for Windows installation requires some additional components to be installed automatically. These components are as follows:

• MS Visual 2015 C++ Redistributable Update 3
• .NET Framework 4.7.2
• .NET Desktop Runtime 8.x

Local RMM Agent Installation

To install the RMM agent to the local computer only, proceed to the Downloads menu in Management Console.

1. Open the Management Console.
2. Select Downloads and open the RMM tab

3. On the RMM tab, select the build that matches the operating system of the local computer. To view the list of operating systems supported by a specific Agent, expand the control next to the Agent version.

4. Click the Download button next to the Agent version.
5. Run the installation file.
6. Follow the setup wizard steps.

Once installed, the RMM Agent icon appears in the system tray.

Authorize Computer (optional) and Assign a License

If the RMM Agent is the first installed Agent on the computer, the computer appears on the Computers and you will be prompted to authorize the computer and then to assign an RMM + Connect license to it.

Click the Assign license to this computer link.

The trial RMM + Connect license will be assigned to this endpoint. The trial license will automatically convert to a paid license on its expiration date. You will be charged on specified day for the remaining days of the billing period. If you do not want to convert to a paid license, release the license.

Manage RMM + Connect Licenses

To manage RMM + Connect licenses navigate to RMM > Computers and open the License tab.

You can release the license or change the license here.

RMM Agent Installation on Multiple Computers

To install the RMM Agent on multiple computers, proceed as follows:

1. Open the Management Console.
2. Select the online computers you want to install RMM Agent on, then expand Install and select RMM to start installation.

After the installation is complete, you can view information collected by the RMM Agent is displayed in the RMM column on the Remote Management page.

RMM Agent Installation on Multiple Computers to Include in Specific Company

To install the RMM Agent on multiple computers and to include them to selected company, proceed as follows:

1. Open the Management Console as a provider or an administrator who can manage the company that will contain these computers.
2. Expand +Add control, and select Computer.

Proceed with Add Computer wizard as described below

1. In Pre-Configuration step, click RMM to install RMM Agent on the computer.

2. Select operating system of the computers. If there are computers with different operating systems, you have to create several installation scripts.
3. Select the company you are planning to add this computer to. Expand the Company to select one of the existing companies or to add, and then select a new one. To add a new company click Add New Company and specify the new company name. You can configure your new company later as described in Companies.

4. Click Next to select installation method.
5. Select installation method Download and install manually.
6. Select the package to install on the computer. In case there is no generated builds, click Generate after the build you are going to install. Wait while the build will be generated for you. By default, the public build is suggested to be installed. You can see the newest version of the product and can make it public by Make Public button. As soon as the newest version becomes public it will be available for all users. In case you already have generated builds and Enable Sandbox option for the download panel is enabled, you can add the newest version to your sandbox to test it before to make it public. To add the newest version to sandbox, click Generate Sandbox button.

7. Expand actions next to the Download button. Select Copy Installation Script to execute it on the computers.

8. If existing public build does not support this wizard (Download button will be disabled), you should generate a new Public or Sandbox build. Click Next. On Read Manual step you will see the instructions on how to complete the procedure.

9. Run PowerShell with administrator rights on every target computer, then execute copied script. All these computers, except for computers that are already included in another company, will be included in the specified company. If the installation script is executed on a computer that is already included in another company, RMM Agent will be installed, but the original company remains unchanged.

Using RMM Agent on Local Computer

The following RMM Agent options are available:

• Save logs. Select a location to save the RMM Agent logs
• Stop/Start RMM Agent Service. Stops or starts the RMM Agent service
• About. Displays the RMM Agent version installed
• Exit. Exits the tray application. Note that this action does not stop the RMM Agent service

You can view data collected by the RMM Agent in the Management Console. To learn more, read the RMM Service In Management Console chapter.