Install RMM Agent

Generate New Build

First, make sure you have the latest RMM Agent version available for installation. To do this, proceed as follows:

  1. Open the Management Console.
  2. Select Downloads.

  1. Find the RMM Agent group, then enable the RMM Agent by sliding the icon to the right. If you see the Update Public to Newer {version}, this means the latest version is available. Click it.
  2. Once the latest version appears in the Builds tab, click the download icon.

Note that if a target computer has the Backup Agent installed, you can install the RMM Agent straight from Management Console. To do this, click Install in the RMM column on the Remote Management page

RMM Agent Required Components

The RMM Agent installation requires some additional components to be installed. These are as follows:

  • MS Visual 2015 C++ Redistributable Update 3
  • .Net Framework 4.7.2
  • .Net Core 3.1

Note that if the Windows on the target computer does not support .Net Framework 4.7.2, a Windows upgrade is required. View the list of Windows versions that support .Net Framework 4.7.2:

  • Windows Server 2016 (version 1709)
  • Windows 10 Anniversary Update (version 1607) (x86 and x64)
  • Windows 10 Creators Update (version 1703) (x86 and x64)
  • Windows 10 Fall Creators Update (version 1709) (x86 and x64)
  • Windows Server 2012 R2 (x64)
  • Windows 8.1 (x86 and x64)
  • Windows Server 2012 (x64)
  • Windows Server 2008 R2 Service Pack 1 (x64)
  • Windows 7 Service Pack 1 (x86 and x64)

Local RMM Agent Installation

To install the RMM agent to the local computer only, proceed to the Downloads menu in Management Console.

  1. Open the Management Console.
  2. Click Downloads.
  3. In the right pane, find the RMM Agent, then click the download icon.

  1. Run the installation file.
  2. Follow the setup wizard steps.

Once installed, the RMM Agent icon appears in the system tray.

Note that the target computer must be restarted in case the RMM Agent is installed with additional software

RMM Agent Installation on Multiple Computers

To install the RMM Agent on multiple computers, proceed as follows:

  1. Open the Management Console.
  2. Click Group Actions, then select Install RMM on Computers.

The information collected by the RMM Agent is displayed in the RMM column on the Remote Management page.

In the Task Manager the RMM Agent appears as the Online Backup Service Remote Management on the Services tab.

Note that target computers must be restarted in case the RMM Agent is installed with additional software

Using RMM Agent on Local Computer

The following RMM Agent options are available:

  • Save logs. Select a location to save the RMM Agent logs
  • Stop/Start RMM Agent Service. Stops or starts the RMM Agent service
  • Diagnostic. Report an issue to the MSP360 technical support team or open the logs folder
  • About. Displays the RMM Agent version installed
  • Exit. Exits the tray application. Note that this action does not stop the RMM Agent service

You can view data collected by the RMM Agent in the Management Console. To learn more, read the RMM Service In Management Console chapter.