Customize RMM Notification Options

With the RMM service, you can customize notification options for the remote computer. You can also see sensor states for all enabled RMM Notifications. You can manage notification options at the computer level to override inherited company or global notification settings. You can also configure push notifications to be shown on your registered device. You can configure notifications for the following events:

• Monitor CPU usage
• Monitor CPU Temperature
• Monitor memory usage
• Detect incorrect system time
• Detect S.M.A.R.T issues
• Get notified when connections to endpoints are lost and when the connection is restored
• Monitor Antivirus issues
• Manage Windows updates
• Monitor services and daemons
• Monitor software changes
• Monitor hardware changes
• Monitor disk space only where it is important - you can exclude some disks, volumes, partitions, or removable USB drives
• Monitor your SNMP devices

For all these events, you can configure the following options:

• Change predefined thresholds for generating alerts
• Select event duration to generate notifications
• Configure allowed deviation
• Configure alerting at the global (per provider), company, or computer level, or for a group of selected computers
• Exclude certain software and hardware from monitoring

Configure Global Notifications

To change global notification options, proceed as follows:

1. Open the Management Console. In the Settings menu, select Notifications.

2. Configure global notification options for RMM Notifications as described below.
3. Check whether the required alerts are selected. You can enable or disable some alerts during customization.
4. Click Save Changes if you have made modifications.
5. To change alert and exclusion settings, click Customize notification options.

6. Specify recipients for RMM email notifications. RMM alerts will also appear in the MSP Control (Android) or MSP Admin (iOS) mobile apps on your registered devices.
7. Find the alert you want to configure. The following options can be configured for alerts:
   • Alert threshold. Specifies the value that will trigger the alert if this value persists for the specified period
   • Event duration. Specifies the duration of the event that will trigger the alert
   • Incorrect System Time: Deviation threshold. Specifies the deviation that will trigger the alert
   • Connection Loss: Windows servers only. Limit the scope for the Connection Loss alert.
   • Connection Loss: Notify when restored. Generates a notification when the RMM agent detects that the connection is restored.
   • To configure SNMP device alerts, select which event types will be used to generate alerts. Click Select to specify these events. Selected events will be monitored for devices discovered on the RMM > SNMP Monitoring page.
   • You can exclude some devices, disks, partitions, volumes, or software from monitoring.
   • You can select software to manage
8. Once you have configured all required alerts, click Save Changes.

These notification options will be applied to all computers if there are no overrides configured at the company or computer level.

Configure Global Notifications

To change global notification options, proceed as follows:

1. Open the Management Console. In the Settings menu, select Notifications.

2. Configure global notification options for RMM Notifications as described below.
3. Check whether the required alerts are selected. You can enable or disable some alerts during customization.
4. Click Save Changes if you have made modifications.
5. To change alert and exclusion settings, click Customize notification options.

6. Specify recipients for RMM email notifications. RMM alerts will also appear in the MSP Control (Android) or MSP Admin (iOS) mobile apps on your registered devices.
7. Find the alert you want to configure. The following options can be configured for alerts:
   • Alert threshold. Specifies the value that will trigger the alert if this value persists for the specified period
   • Event duration. Specifies the duration of the event that will trigger the alert
   • Incorrect System Time: Deviation threshold. Specifies the deviation that will trigger the alert
   • Connection Loss: Windows servers only. Limit the scope for the Connection Loss alert.
   • Connection Loss: Notify when restored. Generates a notification when the RMM agent detects that the connection is restored.
   • To configure SNMP device alerts, select which event types will be used to generate alerts. Click Select to specify these events. Selected events will be monitored for devices discovered on the RMM > SNMP Monitoring page.
   • You can exclude some devices, disks, partitions, volumes, or software from monitoring.
   • You can select software to manage
8. Once you have configured all required alerts, click Save Changes.

These notification options will be applied to all computers if there are no overrides configured at the company or computer level.

Configure Global Notifications

To change global notification options, proceed as follows:

1. Open the Management Console. In the Settings menu, select Notifications.

2. Configure global notification options for RMM Notifications as described below.
3. Check whether the required alerts are selected. You can enable or disable some alerts during customization.
4. Click Save Changes if you have made modifications.
5. To change alert and exclusion settings, click Customize notification options.

6. Specify recipients for RMM email notifications. RMM alerts will also appear in the MSP Control (Android) or MSP Admin (iOS) mobile apps on your registered devices.
7. Find the alert you want to configure. The following options can be configured for alerts:
   • Alert threshold. Specifies the value that will trigger the alert if this value persists for the specified period
   • Event duration. Specifies the duration of the event that will trigger the alert
   • Incorrect System Time: Deviation threshold. Specifies the deviation that will trigger the alert
   • Connection Loss: Windows servers only. Limit the scope for the Connection Loss alert.
   • Connection Loss: Notify when restored. Generates a notification when the RMM agent detects that the connection is restored.
   • To configure SNMP device alerts, select which event types will be used to generate alerts. Click Select to specify these events. Selected events will be monitored for devices discovered on the RMM > SNMP Monitoring page.
   • You can exclude some devices, disks, partitions, volumes, or software from monitoring.
   • You can select software to manage
8. Once you have configured all required alerts, click Save Changes.

These notification options will be applied to all computers if there are no overrides configured at the company or computer level.

Configure Notifications for Specific Computer

To change notification options at the computer level, proceed as follows:

1. Open the Management Console. On the RMM > Computers page, select the computer to customize notification options for.

2. On the General tab, click Customize notification options.
3. Check whether the required alerts are selected. You can enable or disable some alerts during customization.
4. Specify recipients for RMM email notifications. RMM alerts will also appear in the MSP Control (Android) or MSP Admin (iOS) mobile apps on your registered devices.
5. Find the alert you want to configure. The following options can be configured for alerts:
   • Alert threshold. Specifies the value that will trigger the alert if this value persists for the specified period
   • Event duration. Specifies the duration of the event that will trigger the alert
   • Incorrect System Time: Deviation threshold. Specifies the deviation that will trigger the alert
   • Connection Loss: Windows servers only. Limit the scope for the Connection Loss alert.
   • Connection Loss: Notify when restored. Generates a notification when the RMM agent detects that the connection is restored.
   • To configure SNMP device alerts, select which event types will be used to generate alerts. Click Select to specify these events. Selected events will be monitored for devices discovered on the RMM > SNMP Monitoring page.
   • You can exclude some devices, disks, partitions, volumes, or software from monitoring.
   • You can select software to manage
6. Once you have configured all required alerts, click Save Changes.

These notification options will be applied to the selected computer only; these options override settings configured at the company or global level.

Configure Notifications for Multiple Computers

To change notification options at the computer level for selected computers, perform the following:

1. Open the Management Console. On the RMM > Computers page, select the computers to customize notification options for. Note that the notifications will only be changed for computers where RMM Agent 2.1 or later is installed and online.

2. Click Set RMM Alerts.

3. On the Configure Alerts step, select how to set alert options. The following options are available:

   • Inherit from Global Options. You can see the Global Options below on this screen.

   

   • Inherit from Company Options. You can see the Company Options below on this screen.
   • Inherit from Computer Options. Select the computer to inherit the options from.

   

   • Customize Options. On the next step, you can customize the selected options. Check whether the required alerts are selected. You can enable or disable some alerts during customization.

   

4. Click Next.

5. If Customize Options is selected, configure customized alerts on the Customize Alerts step.

Find the alert you want to configure. The following options can be configured for alerts: * Alert threshold. Specifies the value that will trigger the alert if this value persists for the specified period * Event duration. Specifies the duration of the event that will trigger the alert * Incorrect System Time: Deviation threshold. Specifies the deviation that will trigger the alert * Connection Loss: Windows servers only. Limit the scope for the Connection Loss alert. * Connection Loss: Notify when restored. Generates a notification when the RMM agent detects that the connection is restored. * To configure SNMP device alerts, select which event types will be used to generate alerts. Click Select to specify these events. Selected events will be monitored for devices discovered on the RMM > SNMP Monitoring page. * You can exclude some devices, disks, partitions, volumes, or software from monitoring. * You can select software to manage

6. On the Notifications step, specify recipients for RMM email notifications. RMM alerts will also appear in the MSP Control (Android) or MSP Admin (iOS) mobile apps on your registered devices.

7. On the Confirmation step, check the alert configuration.

8. Once you have configured all required alerts, click Create.

These notification options will be applied to the selected computers only; these options override all settings that were already configured at the company or global level.