Back Up Shared Drives

A separate SharePoint/Teams/Shared Drives license is required for every backed-up domain to perform Shared Drives backup. Shared Drives Backup should be performed by Super Administrators of the domain who have access to the Shared Drives they intend to back up and restore.

The required permissions for proper functionality are Read and Write access.

To back up Shared Drives:

1. Assign a SharePoint/Teams/Shared Drives license to a domain in the Management Console on M365/Google Backup > Domains by editing the required domain.

2. To enable Shared Drives backup, click Configure Backup on the dashboard, then turn on Shared Drives backup services. Select Apply to enabled users to create Shared Drives backup for all enabled users. To create the initial backup, click Save. The backup task is created and will be scheduled automatically. Once the initial backup is completed, you can view a list of backed-up items.

The Management Console administrator must have at least the Contributor role in Shared Drives to perform backups. Global Admin Access must be granted on the Permissions tab in Organization > Administrators to access the backup content. With Global Admin access disabled, backup content cannot be viewed and item-level restore is not available.

3. Once these steps are complete, the Shared Drives will be available for backup.

Shared Drives backup is performed twice a day automatically.

Configure Admin Selection for Shared Drive Backups

By default, the system automatically detects the administrator account used for Shared Drive backups. This account is used for all Shared Drive backups. You can also manually define which administrator account is used for Shared Drive backups.

The required permissions for proper functionality are Read and Write access to all Shared Drives.

To set the administrator account for Shared Drives backup:

1. On Shared Drives, click Options on the horizontal menu.

2. By default, the system automatically detects and displays the administrator account used for Shared Drive backups. If you want to change this account, select Detect user manually, and then choose the required user.

3. Save your selection. The selected admin account will be used for all subsequent Shared Drive backups.

Browse Backup Content

Administrators with Global Admin Access enabled can browse backup content to restore required content items for all domain users with enabled backup. Users, if allowed, can browse their own backups.

Select Restore Point

By default, the latest backup for the current date is shown. Starting with version 4.7, you can browse earlier restore points.

To view backups from another date:

1. Click View Restore points on the horizontal menu.
2. Select a date to switch to that restore point.

3. You will be switched to the selected restore point. You’ll now see folders and documents (including earlier revisions) as they existed at the selected time and can perform restore operations for them.

4. To return to the latest backup, click Return to current date in the restore point banner.

Use Search

To find a file or folder, enter the full or partial filename and click the search icon. If a file was renamed, only the name relevant to the selected restore point will be searchable. Older names may still appear in file revisions, but can’t be searched directly. Type a search expression and click the search icon to proceed. The search result appears in the right panel.

Restore Shared Drives

To restore Shared Drives objects (files and folders), select Shared Drives in the horizontal menu bar. Refer to the Prerequisites for Restore Operations chapter to avoid any issues.

You can find the necessary file by filename or part of the filename. Type the search expression and click the search icon. After the search is complete, click the file to quickly navigate to the file location.

To restore all Shared Drives content, perform the following:

1. Open the Shared Drives tab.
2. Click Restore All.
3. Select a Restore Point. Choose one of the following options to proceed with restoring your files and folders:
   • Latest version. Restore the most recent version of your files and folders.
   • Point in Time. Restore files and folders to their exact state as of a specific date and time.

4. Select the restore destination. By default, restore will be performed to the original location for the selected account (if some folder does not exist, it will be created). If the selected object exists in the original location, the restored copy will be saved with a suffix such as "restored_'timestamp'". If you select restore for another account, you will be prompted to provide this account's credentials.
5. Click Restore to create a restore job. If you have enough permissions, the Shared Drives content will be restored to the selected location. If you have insufficient permissions, you will be informed. To view the progress of the created restore job, open the Task Manager. Click the Task Manager icon to the right of the horizontal menu bar.

Restore Specific Folder

To restore a specific folder, including all subfolders and content, proceed as follows:

1. Select the required folder.

2. Click Restore.

3. Select a Restore Point. Choose one of the following options to proceed with restoring your files and folders:

   • Latest version. Restore the most recent version of your files and folders.
   • Point in Time. Restore files and folders to their exact state as of a specific date and time.

4. Select the restore destination. By default, restore will be performed to the original location for the selected account (if some folder does not exist, it will be created). If the selected object exists in the original location, the restored copy will be saved with a suffix such as "restored_'timestamp'". If you select restore for another account, you will be prompted to provide this account's credentials.
5. Click Restore to create a restore job. If you have enough permissions, the folder content will be restored to the selected location. If you have insufficient permissions, you will be informed. To view the progress of the created restore job, open the Task Manager. Click the Task Manager icon to the right of the horizontal menu bar.

Item-Level Restore

To restore a file / folder, browse the Shared Drives backup content, then click the particular item to view its revisions. Revisions appear to the right. For renamed files, all revisions made before renaming will have the original name. Click the required revision to download it to the Downloads folder on your computer. You can find the necessary file or folder by filename or part of the filename. Type the search expression and click the search icon. The search results appear in the right pane. Note that if the file was renamed, you cannot use the original filename as a search expression. To restore the selected item, select one of the available restore options or click the object in the right pane to download it.

You have the following restore options for the selected item:

• Restore for selected account
• Restore for another account
• Restore to restore the selected item to the original location. If the selected object exists in the original location, the restored copy will be saved with a suffix such as "restored_'timestamp'". You can select whether you want to restore the latest version or a version associated with the selected point in time, then click Restore to create a restore job.
• Restore to 'Restore' folder to restore the selected item to the Restore folder of the user's drive. You can select whether you want to restore the latest version or a version associated with the selected point in time, then click Restore to create a restore job.

If you have enough permissions, the selected object will be restored to the selected location. If you have insufficient permissions, you will be informed. To view the progress of the created restore job, open the Task Manager. To open it, click the Task Manager icon to the right of the horizontal menu bar.