Contacts Backup

This chapter covers the following topics:

Prerequisites

To perform Contacts backup, make sure your users are active and have a commercial or trial Microsoft 365 / Google Workspace license.

To learn more about licensing, refer to the Licensing chapter.

Getting Started with Contacts Backup

To enable Contacts backup, click Configure Backup on the dashboard and turn on Contacts backup services. Select Apply to enabled users to create Contacts backup for all enabled users.

To create the initial backup, click Save. You can monitor the backup task processing using the Task Manager.

Once the initial backup is completed, you can view a list of the backed-up content.

If enabled, Contacts backup jobs are scheduled to start automatically twice a day for all users. To immediately run a backup task that adds new items and updates existing items in the backup, click Run Backup. The backup task will be created.

You can export selected contacts to a PST file, as described in the Export to PST chapter.

Backing Up Contacts

By default, Contacts backup is performed twice a day automatically.

Create Backup Jobs

You can back up specific contacts or contact folders.
To back up only selected contacts, perform the following:

Select the required user.

Select the required contacts.

Click the Run Backup button. You will be notified when the backup job is created.

Restoring Contacts

To restore all contacts, select Contacts in the horizontal menu bar. Refer to the Prerequisites for Restore Operations chapter to avoid any issues.

To start the restore, click the Restore All button. You can monitor the restore task processing using the Task Manager.

Item-Level Restore

You can restore a selected folder in My Contacts. Select the required folder in the folder list, click the Folder button and select Restore.

The list of backed-up contacts appears on the left panel. To view the required contact, select it. You can select multiple contacts to restore.

You can use the search box to search for the required folder. Start typing a folder name to search for the folder on the fly. To search for a specific contact, use the next search box to configure the search parameters, then click the search icon.

Delete Contacts

To delete selected contacts, perform the following:

Select the required contacts.
Click Delete.
Provide your alternate email password to confirm the deletion.

Delete Folders

To delete selected contact folders, perform the following:

Select the required folder to delete.
In the horizontal menu, select Folder > Delete Folder.
Provide your alternate email password to confirm the deletion.