Install or Update Software

RMM group action tasks require Two-Factor Authentication (2FA) enabled.

To install or update software, proceed as follows:

1. Open the Management Console.
2. Navigate to RMM > New Group Action Task

3. Proceed with the wizard steps:
   • Select action
   • Apply to
   • Configure action
   • Schedule
   • Summary
   • Result

Select Action

If needed, change the Task name. By default, it is generated automatically.

Select Operating system of the target endpoints. It is recommended to create separate tasks for each operating system.

Select the Install or update software (New) group action to install software on multiple computers. You can select a software from the library or provide a link to an installation package. Installations that require interaction with the user are not supported.

Click Next.

Select Computers or Companies to Apply Group Action

Select a scope to apply the group action. You can apply group action to all your companies, to specific companies, or to specific computers. You can set specific computers to apply group action by tags, assigned to these computers (This feature requires RMM Agent 2.0 or later). You can exclude specified computers from the group action scope.

Consider, group actions apply only to computers with the RMM Agent installed and Monitoring enabled. To apply these actions to other computers, install RMM Agent instances onto these computers first. You can select computers that are offline at the moment of selection. The action, in this case, will be applied as these computers come online. Click Apply to save your selection.

To set specific computers to apply group action by tags perform the following:

1. Select Apply to computers with the following tags option on the Apply to step of the RMM Group Action Task wizard.
2. Click Select tags. Tag-based filtering help you to limit the scope of the task. Task only will be applied to the computer with any of selected tags.

3. Once the group action task scope is set, click Next.

Configure Group Action

As you select computers to apply the group action, configure the action. You can select the following options:

• Install or update from library. This option requires RMM Agent version 2.0 for Windows and higher. If the Winget tool is installed on computers, you can select the software from the Winget Library.
• Install by link. Install software using a download link. This action requires the installation performed in silent mode.

In case you want only to update the installed software, select the Update only checkbox. With this checkbox selected, only the software that is already installed on the computer, will be updated.

Install or update from library

1. Type software name in the box and click Validate software.

2. In case the software is found in the Winget library, you will see available software versions. You can select the Update Only checkbox to only update the installed software. If the software is absent on the computer, it will not be installed.

3. Select the required software version.

Once you configure the action, click Next.

Install by Link

This feature is only supported on computers running Windows.

1. Provide an installer download link. You can use network share you have access to. You can select a software that can be installed in silent mode without any interaction with the user.

You should provide the installation parameter that sets a silent mode for installation. This parameter depends on the selected installer.

Once you configure the action, click Next.

Schedule Group Action

The following options are available to select when created tasks will be executed:

• Run manually. Select this option to run the action manually at any time.

• Run now. Select this option to run the action immediately. If you select this option, the task will only be executed on the computers that are currently online. You will be informed about which computers successfully complete this task and which ones are skipped.

• Run by schedule. Select this option to schedule the task execution.

You also can create the schedule for the daily or monthly requrring group action execution.

If required, set the schedule type for the group action execution. You can set the following schedule options:

• Once
• Recurring schedule (daily or monthly). You can create a recurring schedule. The recurring schedule can be used for a task that takes place on a regular basis (e.g., every Monday and Wednesday from October through December on specific weekdays and time).

Once you configure the schedule, click Next.

Complete Group Action Creation

Check the task on the Summary step. Once you complete the new group action task configuring, check the task settings on the Summary step. Click Create. You will be prompted to confirm the task execution.

Confirm the group action according to the selected 2FA verification method.

View Result

The result of Group Action task execution can be viewed on the last step of the wizard.

Also group action tasks can be managed and monitored on RMM > Group Action Tasks.

Click on the specific computer to view the detailed information on the group task execution.

View and Manage Existing Group Action Tasks

To view and delete the existing group tasks, proceed as follows:

1. Open the Management Console.
2. With new main menu click RMM > Group Action Tasks

• To view the group task details, click the task name in the Task column. You can see task details on General tab.
• To view the result of the task, click Last result tab.
• To disable the task, turn off the Task is enabled switch on the General tab. Disabled task can be enabled again, if needed.

To delete the task, expand the actions to the right of the task to delete, select Delete, then confirm the deletion.