Install or Update Software
Install or update software tasks require Two-Factor Authentication (2FA) enabled.
To install or update software, proceed as follows:
- Open the Management Console.
- With the new main menu click RMM > New Group Action Task
- Proceed with the wizard.
Select Group Action
Select the Install or update software group action to apply to multiple computers.
Click Next.
Select Computers or Companies to Apply Group Action
Select a scope to apply the group action. You can apply group action to all your companies, to specific companies, or to specific computers. You can set specific computers to apply group action by tags, assigned to these computers (This feature requires RMM Agent 2.0 or later). You can exclude specific computers from the group action.
Consider, group actions apply only to computers with the RMM Agent installed and Monitoring enabled. To apply these actions to other computers, install RMM Agent instances onto these computers first. You can select computers that are offline at the moment of selection. The action, in this case, will be applied as these computers come online. Click Apply to save your selection.
To set specific computers to apply group action by tags perform the following:
- Select Apply to computers with the following tags option on the Apply to step of the RMM Group Action Task wizard.
- Click Select tags
Selected tags appear below Select tags link. To clear tag, click the close icon next to it.
- Once the group action task scope is set, click Next.
Configure Group Actions
As you select computers to apply the group action, configure the action. You can select the following options:
- Install or Update from Library. This option requires RMM Agent version 2.0 for Windows and higher. If the Winget tool is installed on computers, you can select the software from the Winget Library.
- Install by Link. Install software using a download link. This action requires the installation performed in silent mode.
In case you want only to update the installed software, select the Update Only checkbox. With this checkbox selected, only the software that is already installed on the computer, will be updated.
Install or Update from Library
- Type software name in the box and click Validate software.
- In case the software is found in the Winget library, you will see available software versions. You can select the Update Only checkbox to only update the installed software. If the software is absent on the computer, it will not be installed.
- Select the required software version.
Once you configure the action, click Next.
Install by Link This feature is only supported on computers running Windows.
- Provide an installer download link. You can use network share you have access to. You can select a software that can be installed in silent mode without any interaction with the user.
You should provide the installation parameter that sets a silent mode for installation. This parameter depends on the selected installer.
Once you configure the action, click Next.
Schedule Group Action
Specify the schedule for the group action. If you plan to run the action manually, select the No schedule (run manually) option.
Click Next.
Note that if you select the 'No schedule' option, the started group action can be immediately applied to computers that are offline at the moment of the group task creation as they come online. Check whether the Run missed scheduled tasks immediately when computer starts up option is selected to perform it.
If required, set the schedule for the group action execution. You can set the following schedule options:
- Run once
- Specific date (once, daily, or monthly). You can create a recurring schedule. The recurring schedule can be used for a task that takes place on a regular basis (e.g., every Monday and Wednesday from October through December on specific weekdays and time).
When you specify the time for the group action execution, remember that the system time of the instance the RMM Agent is installed will be used
Created task is enabled by default. You can disable the task to temporarily postpone the scheduled task runs.
Once you configure the schedule, click Next.
Complete Group Action Creation
Check the task on the Summary step. Once you complete the new group action task configuring, click Create. You will be prompted to confirm the task execution.
Confirm the group action according to the selected 2FA verification method.
If you selected the Run Once option, you will be provided with the report of the group task execution in real-time.
Click on the specific computer to view the detailed information on the group task execution.
View and Manage Existing Group Action Tasks
To view and delete the existing group tasks, proceed as follows:
New User Experience
- Open the Management Console.
- With new main menu click RMM > Group Action Tasks
To view the group task details, click the task name in the Task column. You can see task details on the General tab.
To view the result of the task, click the Last Result tab.
To delete the task, expand the actions to the right of the task to delete, select Delete, then confirm the deletion.